Learning Partner

Key Responsibilities

Assistant Retail Development Manager

• Sales/Soft skills Training
• - Work closely with L&D team and other departments within FBP division to identify sales
• training needs
• - Ensure provide high quality training and deliver the effectiveness of training programs
• through well plan training preparation, quality of delivery, evaluation and follow-up.
• - Review and ensure sales / Soft skills training programs are delivered according to Chanel image
• standard and Regional guidelines.
• - Provide necessary feedback report and follow up action plans to update regional and
• local team.

• Coaching and Retail people development
• - Work closely with RLDP to make contributions to salesforce productivity, retail people
• development and ensure quality of service at POS/BTQ.
• - Provide field coaching to counter managers regularly to ensure upskill of retail leaders at
• POS/BTQ.
• - Ensure provide high quality of retail people development and local retail leadership
• programs

• Assist L&D manager in learning and development organization related projects
• - Provide support to L&D manager to upskills team members and build new capability for L&D organization

Trainer

• •Deliver training to cultivate a customer-centric mindset and enhance BAs’ selling skills.
• •Review, translate and localize the training materials to align with local market needs.
• •Maintain / Update training material for BA Sales and service based on the information given by head office & regional office.
• •Deliver high-quality training that aligns with brand image and standards.
• •Integrate the result of followings into training and coaching solutions: Customer satisfaction survey, Mystery shopper program