Leasing Professional

Description

Position Summary

We are seeking a Full-Time Leasing Professional to join our team! The Leasing Professional role is primarily a sales position with a strong emphasis on customer service and achieving property goals. As a Leasing Professional, you will manage the sales process from start to finish, presenting our apartments and communities in a compelling way by building relationships and creating excitement. You will maintain these relationships by providing excellent customer service and helping current residents resolve problems as they arise.

Benefits Overview

• •Medical, Dental, and Vision Insurance
• •Long-Term Disability Insurance (provided at no cost to you)
• •Life Insurance (provided at no cost to you)
• •401(k) Retirement Plan with Employer Match
• •Tuition Assistance Program
• •$2,000 Employee Referral Reward
• •Paid Holidays
• •20% Rent Discount at Any Galman Group Community
• •Company Events, including the Annual Phillies Outing, Annual Holiday Celebration, participation in the Eagles Autism Challenge, and more!

Duties & Responsibilities

• •Conducts all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
• •Maintains a professional, yet friendly, atmosphere in the leasing office and other areas where prospective residents and residents meet.
• •Inspects models and "market ready" vacancies daily to ensure cleanliness.
• •Answers incoming phone calls, texts, emails and handles each call accordingly, whether it is a prospect call, irate resident, service request, etc. Transfers calls to assistant manager or manager when appropriate.
• •Greets prospective residents, qualifies, determines needs and preferences, and professionally presents community and specific apartments while communicating features and benefits.
• •Maintains awareness of local market conditions and trends. Contributes ideas to the manager for marketing property and for improving resident satisfaction.
• •Correctly completes all lease applications, assists with application verification and notifies prospective residents of results. Prepares miscellaneous resident communication as needed.
• •Completes all lease paperwork including related addenda and accepts initial rents and deposits.
• •Prepares Welcome gift, paperwork and keys for new residents.
• •Completes Guest Card information form on all prospects, sends thank-you notes and performs follow-up.
• •Physically inspects property when on grounds, picks up litter and reports any service needs to maintenance staff. Inspects move-outs and vacancies.
• •Inventories office supplies on periodic basis. Reports needs to manager.
• •Organizes and files appropriate reports, leases and paperwork.
• •Attends company meetings when requested.
• •Assists manager and assistant manager in preparation of daily and weekly reports, resident communications, move-out inventory, market surveys, etc.
• •Performs any additional duties assigned by assistant manager, manager or supervisor.

Requirements

Education

High School Diploma or Equivalent (College Degree or Coursework Desirable)

Specialized Skills & Knowledge

• •Prior Leasing Experience Preferred but Not Required
• •Must be able to work in a fast-paced and customer service-oriented environment
• •Understanding of computer systems, web applications and software.
• •Performs duties under pressure and meets deadlines in a timely manner 8.
• •Works as part of a team.
• •High degree of flexibility with the ability to work independently
• •Excellent organizational, presentation, interpersonal, written and oral communication skills
• •Proven ability to engage quickly with individuals in an outgoing, friendly manner, and build and maintain relationships with business leaders