Legal Operations Manager

SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.

We are seeking a strategic and execution-oriented Legal Operations Manager to transform how our Legal team operates. This is a high-impact, cross-functional role where you will own the full operational lifecycle of the department — from identifying inefficiencies to implementing the tools and workflows that solve them. You will be a force multiplier for our attorneys, enabling them to focus on high-value legal work while you ensure the department runs like a well-oiled machine.

The ideal candidate is someone who thinks in systems, thrives in ambiguity, communicates crisply with both legal and non-legal stakeholders, and has a track record of delivering measurable operational improvements in a legal or professional services environment. This role will report directly to the Senior Corporate Counsel.

What you'll do

In partnership with other teams, own the legal tech stack: evaluate, select, implement, and manage software and AI-powered tools to improve the performance and efficiency of the team

Partner with IT and procurement to ensure tools are properly integrated, adopted, and continuously optimized

Build and maintain dashboards and reporting infrastructure to give leadership visibility into department performance

Map and audit current legal workflows to identify bottlenecks, redundancies, and improvement opportunities

Design and implement scalable processes for high-volume legal work

Develop and maintain standard operating procedures, playbooks, and self-service resources for internal clients

Manage relationships with outside counsel and legal vendors, including rate negotiations, matter budgeting, and invoice review

Implement and enforce billing guidelines; analyze outside counsel spend and identify cost savings

Manage legal billing and e-billing software and matter management systems

Build and maintain legal department KPIs, scorecards, and operational reporting

Support annual budgeting, forecasting, and financial reporting for the legal department

Drive special projects and cross-functional initiatives

Build and curate a legal knowledge management system (templates, precedents, FAQs, training materials)

Deliver training sessions to legal and non-legal stakeholders on processes, tools, and self-service resources

Create onboarding programs for new legal team members

What you have

5+ years of experience in legal operations, law firm management, management consulting, or a closely related field

Deep familiarity with legal technology (CLM platforms, matter management systems, e-billing tools, contract repositories)

Demonstrated experience leading process improvement initiatives from diagnosis through implementation

Strong analytical skills

Exceptional project management skills with the ability to manage multiple workstreams simultaneously

Outstanding written and verbal communication skills; ability to present complex topics clearly to executives

Collaborative approach, and proven ability to build trust with attorneys and business stakeholders

Experience at a high-growth technology company

Familiarity with AI tools being applied in a legal context

Familiarity with data privacy and information governance

CLOC or PMP certification

Perks

Equity stake

Discretionary annual bonus

Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely

A WFH stipend to support your home office setup

Unlimited PTO

Up to 16 weeks of fully-paid family leave

401(k) matching

Student loan matching program

Health, vision, dental, and life insurance

Up to $25k towards family building, reproductive health services and Gender-affirming care

$500 per year for wellness expenses

Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical

$360 per quarter to spend on tickets to live events

Annual subscription to Spotify, Apple Music, or Amazon music

The salary range for this role is $112,000 - $163,000 USD. This role is equity eligible. In addition, you may receive a discretionary annual bonus based on individual and company performance. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.

SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!

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