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Pencor

Level II Technical Support Specialist

Lehighton, Pennsylvania

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hirly's read of this role

Role family
Customer support
Seniority
Mid level
Country
US
Work mode
On-site / unstated
First seen by hirly
2 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Company: Blue Ridge Communications

Available Shift: 10AM - 9PM, Sunday-Wednesday

Pencor and its subsidiaries are Equal Opportunity Employers

*This is NOT a work-from-home position

Level-II TSR’s assist our staff and customers in a friendly and professional manner while providing education and support for:

Equipment connectivity and functionality

Setting up customer equipment with ours to achieve the very best quality customer experience for their entertainment value

Troubleshooting our services and equipment to promptly resolve issues and avoid house calls if possible

Digital Cable and Video On Demand Issues

High Speed Internet and Wireless Set-Up and Troubleshooting

Digital Phone Issues – Research the problem and determine whether it can be resolved through education, escalation to our Provisioning Department or a house call

Assisting Customer Service Representatives and In House Technicians with issues requiring escalation for further assistance

Communication and escalation with internal teams, and external vendors

Project-Based assignments for Proactive Monitoring and Quality Assurance

Other duties as assigned

Qualifications:

H.S. Diploma or G.E.D.

Established residency in Pennsylvania

Minimum of 1 year Customer Service and/or Technical Support experience required

Tech Savvy

Strong Computer Skills - Microsoft Office Suite Proficiency Preferred

Strong Communication skills – Oral and Written

Proficient typing / Data Entry Skills

Excellent Customer Service and Telephone skills

Excellent Problem Solving & Troubleshooting skills

Time Management Skills

Strong Organizational Skills

Strong negotiation and problem resolution skills

Ability to work as a team

Ability to multitask in a fast paced environment

Ability to adapt to change and the changing needs of the company and department

Ability to portray a cooperative, professional and positive attitude towards customers, management and fellow coworkers

Ability to perform duties while adhering to company policies and procedures

Ability to create solutions and implement changes

INDHP

Original posting on Pencor's site ↗

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