Insurance Lounge
Licensed P&C Customer Service Representative-Full Benefits
Medford, Oregon
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hirly's read of this role
- Seniority
- Mid level
- Country
- US
- Work mode
- On-site / unstated
- First seen by hirly
- 2 Sept 2026
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the posting
Customer Service Representative – Medford, OR
Competitive Hourly Wage + We pay for your medical, dental, and vision insurance + we have a retirement plan with company match!
At Insurance Lounge , our mission is simple: make insurance easier to purchase and understand for consumers. Our Customer Service Representatives are on the front lines of that mission.
We are the first interactive retail insurance store, combining the ease of online insurance shopping with the advantages of a traditional office. Our unique hybrid model offers unmatched benefits:
Open 7 days a week
No-commission salespeople
Access to quotes from over 100 insurance companies
Flexible shopping: independently or with a licensed agent
One of the nation’s fastest-growing insurance agencies
Your Role:
Respond to client requests online and by phone professionally and promptly
Assist agents with appointments, renewals, and new sales
Conduct outreach to current and prospective clients
Maintain accurate client records in the database
Handle day-to-day client questions on claims, eligibility, enrollment, and rates
Produce high-quality informational materials for clients
What We’re Looking For:
Client-facing customer service experience, preferably in insurance
Valid P&C Oregon insurance license and prior licensed insurance experience
Proficiency in multitasking in a fast-paced, deadline-driven environment
Competence with MS Office, CRM systems, and multi-line phone systems
Aptitude for prioritizing workloads and managing calls/walk-ins
Capacity to work independently and complete tasks efficiently
Expertise in explaining coverage details and recommendations
Positive, motivated attitude with comfort using technology
Benefits:
Group health, dental, and vision insurance
Retirement plan with company match
Career progression track
Generous vacation and sick pay
Please visit www.InsuranceLounge.com to learn more about our unique format.
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