Livery Operations Manager

About GCT Chauffeured Services

GCT Chauffeured Services is a rapidly growing provider of premier chauffeured transportation solutions catering to corporate America, including contract shuttle services, minibuses, and motor coaches for group transportation. We specialize in delivering luxury, reliability, and unparalleled customer service to our clients. As we continue to expand, we are seeking passionate, detail-oriented, and service-driven individuals to join our dynamic team.

Job Description

As the Livery Operations Manager, you will play a key role in overseeing the daily operations of our reservations and dispatch functions, while supporting the growth and performance of our transportation team. This hospitality-centric role requires a hands-on approach across a variety of duties to ensure our services run smoothly and efficiently. You will be responsible for managing driver orientation, handling client requests, attending industry tradeshows, and providing support to our COO and CEO.

Responsibilities

Oversee and manage reservation and dispatch processes to ensure seamless service delivery

Provide leadership and guidance during new driver team orientations, ensuring all drivers understand service standards and protocols

Travel to industry trade shows and events, representing GCT Chauffeured Services and identifying new business opportunities

Act as the primary point of contact for client requests, providing timely and effective solutions

Collaborate closely with the COO and CEO to support high-level strategic goals and special projects

Manage and prioritize operational tasks, ensuring the efficient coordination of transportation services

Maintain a high level of customer satisfaction by fostering a service-oriented, client-first culture within the team

Ensure regulatory, compliance, and legal rules are followed, including DOT, FMCSA, and local regulations

Budget operational costs to improve service efficiency on a monthly, seasonal, yearly, and special event basis

Fulfill driver roles as needed and participate in on-call rotations

Work flexible hours, including weekends and holidays, to support the company's operational needs

Qualifications

3+ years of experience in operations management or related field, preferably within the transportation, hospitality, or luxury services industry

Proficiency with Google Workspace

Strong organizational, communication, and problem-solving skills

Proven ability to manage a diverse team and coordinate complex logistics

A customer-centric mindset with a passion for providing exceptional service

Ability to work independently and manage multiple priorities in a fast-paced environment

Willingness to travel and attend industry events as required

Preferred Qualifications

CDL License with Passenger Endorsement

Experience in chauffeured transportation or related services

Familiarity with transportation management software or dispatch systems

Prior experience working with C-suite executives and cross-functional teams

Compensation & Benefits

Competitive salary: $70,000

Performance bonuses based on company and individual performance

Company car provided for business related transportation

Full benefits package including health, dental, and vision coverage

PTO and holidays

Opportunities for professional development and career advancement