LU011: Operations Support Agent

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RC781230 LU011: Operations Support Agent (Open)

LU011: Operations Support Agent

Full time

Bulevar Artigas 220 - Esc. 401
11300 C.P. Montevideo
Uruguay

• Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities.
• Lead or senior levels of these positions may:
• •Handle escalated or more complex issues,
• •Coordinate team activities or those of agency contract staff,
• •Support supervisor or manager activities,
• •Support the design, review and implementation of processes and procedure

• General job description
• Under general supervision completes the following activities:
• •Receipt, release and shipment of cargo;
• •Provide support in the definition, review, implementation and improvement of organizational processes, operational flows and performance indicators of the sector;
• •Issuing reports of loads in the warehouse and en route of vendors drivers with daily accountability of the operational activities and routines of the sector;
• •Support in coordination of operational teams activities (Handlers)
• •Monitoring Vendors Drivers activities
• •Control and handling of pending issues and returns;
• •Monitoring of indicators and accountability to management and external customers, when necessary prepare material and presentations, including participation in meetings with customers.
• •May be required to perform other duties as assigned
• Minimum Requirements
• Minimum Education:
• •High school diploma/equivalent. Proficiency in English
• •Valid Drivers License and good driving record.

Minimum Experience: One (1) year clerical experience

• Minimum Required Skills:
• •Data entry, and/or general office skills.
• •Good human relations, interpersonal, and communication skills.
• •Clear and articulate speaking voice.
• •Accuracy & Attention to Detail
• •Good Microsoft Office & PC Skills in particular Excel
• •Good Planning & Organizing Skills
• •Good Problem Solving Skills
• •Basic notions of monitoring and analysis of indicators and customer service
• •Dynamic and creative
• •Ability to lift 70 lbs and to maneuver any single package weighing up to 150 lbs with appropriate equipment.

PROPOSITO DEL CARGO:

Efectuar una variedad de tareas de backoffice dentro del departamento de Operaciones incluyendo atención al cliente, tareas administrativas generales y manejo de mercaderías.

PRINCIPALES RESPONSABILIDADES:

Dentro de las principales responsabilidades del cargo encontramos:

Scaneo de documentación.

Seguimiento de los embarques

Apoyo en la preparación y armado de la documentación de aduana.

Soporte general a tareas de backoffice operativo

Asistir a los clientes en el rastreo de sus paquetes y resolver inquietudes relacionadas con los productos y servicios de FedEx. Contacto telefónico.

Preparar reportes administrativos referentes a la operación.

Mantener y auditar la documentación y archivos relacionados con la operación.

Proveer soporte administrativo al Gerente de Operaciones.

Informar a los clientes sobre asuntos aduaneros de sus envios.

Mantener el lugar de trabajo limpio y ordenado

Reconocer clientes nuevos y oportunidades adicionales, cuentas nuevas, con el fin de obtener envíos adicionales.

Estas responsabilidades son las principales o las que se realizan con mayor frecuencia. Cualquier otra tarea podrá ser solicitada para su cumplimiento.

CONOCIMIENTOS, EXPERIENCIA, HABILIDADES REQUERIDAS PARA EL CARGO:

Bachiller o su equivalente. Experiencia previa en funciones administrativas, operativas o de servicio al cliente. Buenas habilidades administrativas y conocimientos de computación y de comercio exterior. Excelentes habilidades de comunicación, relaciones interpersonales y organizacionales. Tono de voz claro y articulado. Nivel de idioma portugues e Inglés intermedio . Debe poder trabajar horarios flexibles cuando sea requerido

Job Posting End Date:

2026-11-15