Mail Order Pharmacy Technician - Menomonee Falls

Department:

38590 API Central Fill - Retail Pharmacy

Status:

Full time

Benefits Eligible:

Yes

Hou rs Per Week:

40

Schedule Details/Additional Information:

M-F 8AM-6PM SAT 9AM-1PM

Hybrid position with onsite work required every other week

Fast-paced environment with high call volume

Responsible for processing queues, data entry, and insurance billing support

Troubleshoot insurance-related issues, including Medicare and Medicaid claims

Must be solution-oriented and able to think critically to resolve issues

Strong computer skills and accurate typing abilities required

Comfortable working independently and staying self-motivated in a remote environment

Positive, upbeat attitude with strong interpersonal skills

Ability to work effectively with individuals across a variety of personalities and roles

Collaborate closely with a team of Pharmacy Technicians and Pharmacists

Open to feedback and committed to continuous improvement

Ability to remain productive when not actively handling phone calls

Minimum of 2 years of relevant experience required

EPIC experience highly preferred

Stable and consistent work history

What We're Looking For

A problem solver who takes initiative and provides solutions

Someone who works well independently while remaining a strong team player

A professional with excellent communication skills and a customer-focused mindset

Pay Range:

$21.85 - $32.80

Major Responsibilities

• •​​Assists licensed pharmacist in technical duties related to preparation and distribution of medications
• •Accurately selects, prepares, and labels medications for patients including hazardous drugs and controlled substances
• •Assists with medication distribution tasks
• •Screens phone calls and routes as needed using proper telephone and voicemail etiquette
• •Assists in daily pharmacy procurement, inventory control, and outdate checking
• •Complete documentation required for removing, stocking, and wasting controlled substances, where applicable
• •Perform nonsterile compounding following proper USP standards, where applicable
• •Perform sterile IV admixture, as defined at the entity level, using proper aseptic technique, where applicable
• •Inspects all assigned medication storage areas for adherence to storage policies
• •Completes and documents medication admission histories, as applicable at the facility level
• •Seeks additional duties when required work is done and accepts other duties as assigned
• •May participate in quality improvement initiatives to assure the excellence of departmental services
• •May assist in training pharmacy technicians and extenders in orientation to the policies, procedures, and workflows involved in pharmacy operations as applicable at entity level
• •Abides by all organization policies and procedures and complies with all legal, regulatory, and accreditation standards
• •Supports area leaders regarding goals and work assignments
• •Obtaining and recording initial patient demographic and other required information, data entry of required information into the pharmacy system for record keeping, insurance verification and label generation purposes, and cashiering
• •Develop competence in third-party billing functions
• •Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served.
• •May obtain immunization certification and perform immunizations for patients under the supervision of a registered pharmacist, where applicable
• •Responsible for operating an Advocate Health-owned motor vehicle to deliver medications and other essential medical supplies as required by the designated department

Minimum Job Requirements

Education

High School Diploma or GED equivalent

Certification / Registration / License

• •Registration or licensure with state board of pharmacy per state of employment requirements
• •M ust receive certification through Pharmacy Technician Certification Board ( CPhT ) or National Healthcareer Association ( ExCPT ) w ithin 18 months from start date , or sooner if in more stringent in state

Experience

No work experience required

Knowledge / Skills / Abilities

• •Excellent verbal and written communication skills.
• •Proven skills in working effectively with multiple departments and matrix organizational structures.
• •Strong ability to influence and develop others to move toward common goals and outcomes.
• •Strong organizational skills and the ability to work effectively with moderate guidance or direction.
• •Effective critical thinking, creativity, problem solving, and decision-making skills.
• •Expert knowledge of metrics utilized to measure revenue cycle quality and processes.
• •Ability to lead a diverse group of teams.

Physical Requirements and Working Conditions

• •Must be able to sit, stand, walk, lift, bend, kneel, climb, twist, crawl and reach above shoulders
• •Requires considerable walking, standing, pushing mobile cart of approximately 50 pounds and lifting 35 pounds of material
• •Must have functional vision, touch and hearing
• •Must be able to speak and be understood by others to communicate effectively
• •May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease for which appropriate personal protective equipment (PPE) is utilized to minimize exposure
• •Frequent fine motor motion of hands and wrists to perform manipulative skills such as writing, typing, data entry into the computer, and preparation of medications, including use of syringes
• •Takes necessary precautions to avoid inadvertent needle sticks, minor cuts or bruises. Exposed to various conditions throughout the workday such as walking on hard surfaces, climbing stairs and changes in temperature and humidity.
• •Operates all equipment necessary to perform the job
• •Flexibility to travel between pharmacy locations
• •This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of physical requirements and working conditions.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

Premium pay such as shift, on call, and more based on a teammate's job

Incentive pay for select positions

Opportunity for annual increases based on performance

Benefits and more

Paid Time Off programs

Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

Flexible Spending Accounts for eligible health care and dependent care expenses

Family benefits such as adoption assistance and paid parental leave

Defined contribution retirement plans with employer match and other financial wellness programs

Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advoc