Manager, ADA Operations

What will your job look like?

The Manager, Operations is responsible for overseeing the daily operations of a high volume Assessment Center providing expertise and administrative support to the ADA Assessments Center staff. The Manager, Operations will ensure that production, quality and contract standards are met through monitoring service levels, consumer satisfaction, client satisfaction, and compliance of protocols and procedures.

Location: 1000 Massachusetts Ave ste 201 Boston 02118

What you’ll do:

Provide day to day guidance for direct report

P rovide location Leadership with correspondence, assistance and feedback for departmental strategic planning sessions and for the development of new/revised procedures

Assist location leadership with compiling department metrics

Oversee the completion of contract and location required daily, monthly, and quarterly reports. In collaboration with internal and external partners, ensure effective processes are in place and in line with Corporate processes and goals

Oversee the completion of various tasks assigned to Assessment Center

Host regular meetings with staff to discuss performance results, opportunities, create action plans, and promote teamwork

Meet the Assessment Center’s financial objectives by estimating requirements, preparing an annual budget and analyzing variances

Manage data by identifying and ensuring compliance with process for changing key data

Ensure all program contractual requirements are being performed accurately and consistently to ensure ongoing compliance

Ensure all required reports and assignments are submitted timely and accurately

Monitor upcoming workload and recommend course of action necessary to meet demands

Assist departments in making sure all team members follow MTM’s documented policies

Drive accountability on process improvements that are needed to reduce complaints and maximize operational efficiencies

Oversee team staffing levels and partner with People & Culture to help support recruitment efforts, as needed

Provide support on special projects, as needed

What you’ll need:

Experience, Education & Certifications:

Possess licensure in Physical Therapy or Occupational Therapy

Willing to accept CTRS, COTA, and PTA in lieu of licensure

Possess 3+ years’ experience providing operational and/or administrative support required; 5+ years or previous leadership or supervisory experience preferred

Experience in coaching, mentoring and fostering a positive work environment

Experience communicating in a digital setting with all levels of employees

Experience with recruiting, hiring and discipline management

Experience providing customer service to individuals with disabilities

Skills:

• •Strong leadership, mentoring and coaching skills
• •Knowledge of data and administrative management best practices
• •Tech savvy with the ability to learn how to troubleshoot technical issues while navigating multiple systems
• •Maintain a strong knowledge of products and services
• •Efficiently executes tasks to achieve desired results
• •Strong analytical and strategic planning skills
• •Strong presentation skills; can speak across various forums and communicate to all levels of employees
• •Strong organizational skills
• •Ability to motivate and supervise people toward high productivity
• •Ability to identify and implement strategic administrative support systems
• •Ability to acquire and maintain knowledge of MTM protocols and personnel policies
• •High degree of accuracy, confidentiality, and the ability to work in a fast paced environment
• •Ability to identify customer needs and circumstances
• •Ability to maintain high level of confidentiality
• •Excellent communication skills, including navigating video technology
• •Proficient computer skills including Microsoft Outlook, Word, Excel, and other databases
• •Ability to handle multiple tasks and situations in a fast pace environment

What’s in it for you:

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with a company match

Paid Time Off and Holiday Pay

Maternity/Paternity Leave

Casual Dress Environment

Tuition Reimbursement

MTM Perks Discount Program

Leadership Mentoring Opportunities

Salary Min: $78,560/ annually

Salary Max: $105,000/ annually

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.

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