Manager, Agency Training Support and Services

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The position is responsible for managing Digital Training, Learning Engagement Support and Training Analytics Support of the Agency Distribution Channel. Able to work with different stakeholders to launch and maintain new digital tools and applications available in the market, organize learning events to support company/sales goals and provide data analysis report valuable to the stakeholders.

Job description (heading) / Description du poste (titre)

• •Leads the team in the overall function to support Agency Learning & Development and Distribution Team related to digital training tools, events and assemblies, data analysis, and administrative and logistics.
• •Responsible for handling the Digital Learning Academy, digital tools/applications, and non-conventional training interventions to support all agency segments. Research on various tools and software for stakeholder’s ease of doing business.
• •Supervises the generation of high-level reports and provide recommendations based on agreed metrics, scorecards, standards and procedures.
• •Leads the team in planning, organizing, and implementing learning events.

Preferred skills (heading) / Compétences particulières (titr e )

• •Organizational skills and attention to detail
• •Communication and interpersonal skills
• •Time-management skills and the ability to work under pressure
• •Proficient in the use of Microsoft Office
• •Outstanding communication and negotiation ability
• •Problem-solving skills and diplomacy
• •Ability to manage budgets
• •Flexible, target-driven, proactive approach
• •Self-motivation and enthusiasm
• •Team player with leadership skills
• •Project management experience
• •High level of critical-thinking, creativity, and innovation.

Qualifications (heading) / Compétences (titre)

• •Bachelor's degree in Management, Marketing, or any related field.
• •Strong analytical skills for interpreting learning data and making data-driven recommendation.
• •Excellent in project management and leadership skills.
• •At least (5) years work experience in a similar or related position. Otherwise, at least (5) years related work experience in an educational, school.
• •Formal training and actual work experience in project management is an advantage.
• •Knowledge and experience in multimedia production is an advantage

Job Category:

Channel Management

Posting End Date:

30/01/2027