Manager, Animal Welfare

Summary:

Do you thrive in a fast-paced, dynamic and complex environment? Do you envision yourself implementing plans for effective animal population management and working with your team to ensure the provision of high-quality animal care and enrichment? Do you have a

passion for developing strong, collaborative teams? If so, consider the role of Manager, Animal Welfare (Manager) at the ASPCA’s Adoption Center in New York City.

Who We Are

The ASPCA Adoption Center & Kitten Nursery provides intake, holistic care, including medical and behavioral support and outcomes for animals in New York City that need us most and is dedicated to helping animals by engaging community members directly in the work of caring for animals. Our population consists of five groups of animals:

1) Animal victims of cruelty and neglect brought to us by the NYPD

2) Animals brought to us through our Community Engagement team

3) Underage kittens and other medically compromised stray animals

4) Animals surrendered by their owners and in need of adoption into new homes

5) Animals transferred in from shelter/rescue partners

The Adoption Center and partner teams utilize and develop best practices for providing care and innovative placement strategies for these specialized populations.

What You’ll Do

You’ll closely partner with the Director, Animal Welfare and other managers to position the ASPCA Adoption Center as a learning hub that encourages public involvement as ambassadors for the ASPCA’s mission through volunteerism, foster and adoption. You’ll be part of a high-performing team dedicated to the care of +/-2,000 at-risk pets per year, working collaboratively and effectively with internal and external stakeholders to further the ASPCA’s ultimate goal: ensuring animals live fulfilling lives. You’ll work with your team to support departmental goals, and ensure all animals in care receive timely assessment, services and interventions throughout their stay.

To succeed in this role, the Manager will be a strong manager, teacher, supervisor and coach. The Manager will be dedicated to motivating, developing and leading a large team of Integrated Care Assistants (ICAs) in demanding and physical work. The Manager will champion canine and feline populations equally and enthusiastically and be fluent in all aspects of their well-being, including housing, enrichment, animal body language and recognizing and mitigating indicators of stress and illness. Success also hinges on the Manager’s collaboration with other Adoption Center teams. The Manager will partner with medical and behavior subject matter experts to balance the social and psychological needs of animals, observing best practices in herd health and shelter medicine, and ensuring an enriched and healthy shelter environment is maintained at all times.

The Manager reports directly to the Director, Animal Welfare, and holds managerial responsibility for a full team of 20 staff, in tandem with their co-manager (the Senior Manager). The Manager has direct reporting accountability for 10 team members.

Where and When You’ll Work

This position is an on-site role and reports to the ASPCA Adoption Center location, located in New York, NY. The schedule for this role will be a 5 consecutive-day workweek with one weekend day required. Periodic schedule flexibility (including days, evenings, weekends and holidays) to accommodate team and departmental needs can be expected.

What You’ll Get

Compensation

Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future.

The target hiring range for this role is $68,000 - $73,000 annually.

Benefits

At the ASPCA, you don’t have to choose between your passion and making a living. Our comprehensive benefits package helps ensure you can live a rewarding life at work and at home. Our benefits include, but are not limited to:

• •Affordable health coverage , including medical, employer-paid dental, and optional vision coverage.
• •Flexible time off that includes vacation time, sick and bereavement time, paid parental leave, 10 company paid holidays, and paid personal time off that allows you even more flexibility to observe the days that mean the most to you.
• •Competitive financial incentives and retirement savings including a 401(k) plan with generous employer contributions — we match dollar for dollar up to 4% and provide an additional 4% contribution toward your future each year.
• •Robust professional development opportunities including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field, and so much more.

For more information on our benefits offerings, visit our website .

Responsibilities:

Responsibility buckets are listed in general order of importance, and include, but are not limited to:

Animal Welfare Management and Operations

• •In partnership with Director and Senior Manager, Animal Welfare, ensure the Adoption Center consistently applies the principles of the Five Domains model (Nutrition, Physical Environment, Health, Behavioral Interactions, Mental State), and operates within the Association of Shelter Veterinarians’ “Guidelines for Standards of Care in Animal Shelters” as guiding principles for animal care
• •Ensure Adoption Center Animal Welfare operations are aligned with the New York State Companion Animal Care Standards Act (Article 26-C)
• •Manage effective direct care team communications, work assignments, staff scheduling and shift fulfillment processes to ensure that animal care is optimal and carried out efficiently; prioritizing the Five Domains
• •Maintain accurate operations, compliance, personnel, and animal care records; ensure accurate and timely completion of required documentation, reporting, and data-entry processes
• •Ensure thorough and timely communication of relevant day-to-day team updates, effectively utilizing departmental and welfare team communications channels, software and other shared systems
• •In partnership with the Adoption Center Animal Welfare management team, lead daily Medical, Behavior, and Sheltering Rounds (MBS Rounds), ensuring all teams are focused on moving animals through the Adoption Center efficiently in service of optimal outcomes and reducing animal length-of-stay (LOS)
• •Manage space allocation for Adoption Center animals, routinely forecasting to determine capacity for care and support timely animal intake decisions
• •In partnership with the Director, Animal Welfare, design and implement improved processes or operations to manage animal flow and direct care
• •Collaborate and plan cross-departmentally to ensure efficient intake of both criminal and non-criminal large-scale animal cases
• •Ensure that feline and canine enrichment programs are implemented and effectively maintained, staff are trained and compliant in execution, adequate supplies are available and animals receive an appropriate variety of items and experiences to support and enhance behavioral health
• •Manage timely staff processes including payroll, staff time off, callouts, and create weekly staff schedules to meet operational needs.
• •Monitor the need for overtime, including mandatory overtime shifts, abiding by the rules of the Collective Bargaining Agreement and ASPCA policies
• •In partnership with the Procurement team, maintain consistent, appropriate animal welfare supply levels
• •Lead or participate as Animal Welfare representative in