Manager - Branch Operations - Express Logistics

Job Description

FILING INFORMATION

Position

Manager – Branch Operations

Department

Express Business, Operations

Location

Multiple Locations

Band

3

Reports to

Manager - Cluster Operations

Roles & Responsibilities

Key responsibilities

• •Develop and present the branch AOP and execution plan to meet the set targets
• •Deliver AOP revenue & EBDITA through tightly controlled operations and cost for the branch.
• •Optimally utilize resources to grow the branch as per the short and long term growth strategies.
• •Develop operations plans on an annual, quarterly, and monthly basis at branch level across service lines.
• •Monitor and execute seamless end to end operations on a daily basis ensuring compliance and exceeding customer expectations.
• •Develop peak season operations plan, including capacity building in terms of infrastructure and manpower
• •Track and share competitive activities and propose strategy to counter them and utilize the intelligence while planning AOP.
• •Track, analyze and report MIS on a regular basis - Provide updates in branch reviews through MOR.
• •Manage, track and share local relationships of all Vendors.
• •Set KPI's for large contracted and empaneled accounts. Review the KPI's on a regular basis and share the findings with the account with the objective of brick-walling the account.
• •Manage shipper and account escalations as per the escalation matrix. Managing customer escalations as per the company's escalation matrix
• •Manage day-to-day administration of the branch in terms of facilities, local issues and regulatory compliance
• •Managing geographic expansion within allocated region, through extension of network and leveraging the relationship across regions where Writer has presence.
• •Maintain relationships with select key accounts in the branch as per the account plan
• •Continually find ways to improve and keep our work environment safe
• •Recruit, develop and retain the branch teams. Build talent within the branch to meet organizations growing needs.
• •Create an atmosphere that promotes learning, high moral values, ethical business conduct by upholding Writer Values. Provide direction, motivation and training to the team to ensure optimum performance. Create a training plan for the branch to meet branch growth targets.
• •Maintain and improve product and process quality as per Quality Management Program - including cross functional meeting within the branch
• •Adherence to audit compliance and exceeding expectations on CEI scores

Qualifications & Competencies

• •Any Graduate / Post-Graduate
• •Experience in managing branch with at least 2-3 years’ experience.
• •Supervision, Developing Budgets, Safety Management, Developing Standards, Managing Processes, Surveillance Skills, Inventory Control, Reporting Skills, Analysing Information , Equipment Maintenance, Judgment