Manager Centralized Study Support

Career Category

Clinical Development

Job Description

**This position requires People Management experience, Resource Allocation/Planning/Management experience**

ABOUT THE ROLE

Role Description:

The Manager, CSS is accountable for hiring, managing, mentoring and growing a team of Study Delivery Associates and Sr Associates. The role is accountable for continually developing the CSS roles within their team, ensuring they are positioned to deliver high-quality operational support to clinical programs and managing performance issues effectively and compassionately.

Roles & Responsibilities:

Team Management

Recruit, onboard and train (in partnership with R&D Training) new team members to meet current and future program needs

Provide regular mentoring, coaching and competency development support for all direct reports

Proactively manage team risks, including attrition and performance challenges.

Foster a positive team culture, focused on collaboration, open communication, accountability and continuous growth.

Organize and lead continuous development training sessions where appropriate

Resource Allocation & Program Engagement

Collaborate with Resource Points of Contact to ensure optimal assignment of team members based on skills, experience, and workload.

Monitor resourcing needs and proactively address capacity or skill gaps.

Ensure team members are appropriately prepared for their roles within each assigned program.

Capability Development & Continuous Improvement

Identify gaps in skills, processes, or tools and implement targeted development or training initiatives.

Support knowledge sharing across the team to build collective expertise.

Encourage innovative solutions and best practice adoption to enhance operational effectiveness.

Stakeholder Collaboration

Serve as the main point of contact for performance escalations related to CSS team members

Build strong relationships with internal stakeholders to align team development & allocation with the broader needs of the business

Quality & Compliance

Support the development of team oversight metrics and regularly report progress towards them / swiftly address risks & issues.

Ensure all team members operate within SOPs, regulatory guidelines and quality standards.

Support audit & inspection readiness.

Resource Management Support

Provide support to the SDRM Resource Management team as needed. Support may include management of hiring, allocations and forecasting analysis for in scope roles.

Basic Qualifications and Experience:

Doctorate degree OR

Master’s degree and 8 years of clinical execution experience OR

Bachelor’s degree and 10 years of clinical execution experience of clinical execution experience

Preferred Qualifications and Experience:

5 years work experience in life sciences industry, particularly focusing on clinical trial work, including 3 years of biopharmaceutical clinical research experience obtained at a biotech or pharmaceutical company

Experience managing multiple teams / direct reports across multiple clinical functions

Competencies:

Ability to manage, mentor, and develop professionals and support staff across functions & geographies, while fostering collaboration across internal and external teams for trial success

Experience with overseeing study budgets and financial operations, reviewing/approving site expenditures, and optimizing resource allocation to ensure cost efficiencies

Strong collaboration and communication skills to engage with cross-functional teams, senior management and external stakeholders, internally and externally

Strong understanding of the clinical and pharmaceutical drug development process and clinical trial execution principles

Navigates diverse regulatory, cultural, and operational environments. Builds strong relationships across geographies and time zones.

Ability to identify operational risks based on protocol design and implement innovative mitigation strategies. Identify and manage study issues, communicating and/or escalating appropriately.

Able to identify and implement opportunities for continuous improvement into the team’s working practices

Clear understanding of risk-based site monitoring ensuring regulatory compliance and timely implementation of Corrective and Preventive Actions (CAPA) to mitigate risks, resolve operational challenges and ensure inspection readiness

Experience with developing and training teams related to clinical trial materials (e.eg., CRAs, site staff, and cross-functional teams) to ensure alignment with study protocols, regulatory requirements, and best practices

EQUAL OPPORTUNITY STATEMENT

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

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