Manager - Communications 4C

Manager - Communications

• Ready to turn bold ideas into real-world impact?
• At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

• Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
• Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Job Description

Why this role matters

140,000+ people. 30+ countries. One global brand.

How Genpact shows up to talent - and how we keep our people genuinely informed, connected, and proud to be here - directly shapes our ability to grow, compete, and retain the best. This role sits at the center of that.

You’ll help shape how Genpact engages employees and attracts talent across Americas - one of our most diverse and fast-moving regions. The canvas is broad: different markets, cultures, talent needs, and business priorities. The opportunity is even bigger.

This is not a role for someone who simply executes communications plans. It’s for someone who can build narratives, create campaigns that matter, connect the dots across teams, and understand that employer brand and employee culture are deeply connected.

Advanced technology and AI talent will be an important part of the story - but not the only one. We’re looking for someone who understands the evolving talent landscape across Americas and can help position Genpact as a place where ambitious people can build meaningful careers.

The role

This is a high-impact regional role focused on employer brand, talent marketing, and employee communications across Americas (especially Latin America).

The person stepping into this role will help shape how Genpact communicates with current employees and future talent across the region - from integrated hiring campaigns and leadership communications to employee storytelling and engagement initiatives.

The best candidate brings equal parts strategy and execution. They understand how talent markets work, what makes people pay attention, and how to create communication that feels relevant, human, and worth engaging with.

They’re curious about technology and the future of work, but grounded enough to know that great communication is ultimately about people.

What you'll do

Employee communications

Build and run employee communication programs that help people feel informed, connected, and engaged across Americas - not just recipients of updates

Support key communication moments including townhalls, leadership messaging, onboarding journeys, culture campaigns, and regional engagement initiatives

Create scalable communication toolkits, templates, and content formats that regional and local teams can adapt independently

Support time-sensitive or high-visibility communications that require strong judgment, clarity, and attention to detail

Employer brand & talent marketing

Help shape and execute Genpact’s employer brand strategy across Americas, with an understanding of how different markets and talent segments engage with brands

Partner with global and regional teams to localize messaging and campaigns so they resonate authentically across markets

Support hiring campaigns across business and technology talent areas, including advanced technology, AI, digital, and consulting talent

Identify opportunities to strengthen Genpact’s visibility across talent communities, industry platforms, and digital channels

Campaign planning and execution

Plan and run multi-channel hiring campaigns - digital (LinkedIn, Instagram, Facebook, YouTube) and traditional (OOH, print, radio) - owning the full cycle from brief to performance review

Build and activate partnerships with industry associations, tech bodies, and talent forums - so Genpact shows up as the tech player it is, not just another employer booth at a job fair

Collaborate with internal stakeholders and external agencies to deliver high-quality campaigns and content at speed

Bring fresh thinking on formats, storytelling approaches, employee advocacy, and audience engagement

Content, agencies and stakeholders

Produce and oversee content across formats - employee stories, social content, leadership communications, campaign messaging, videos, newsletters, and thought leadership

Translate business, technology, and transformation topics into communication that feels clear, engaging, and human

Use AI tools to improve speed and efficiency, while applying strong editorial judgment and maintaining high content standards

Build strong working relationships across Talent Acquisition, HR, Marketing, Communications, business leaders, and global teams

Performance and reporting

Track campaign and communication performance and use insights to improve effectiveness and engagement

Analyze audience behavior, channel performance, and content trends to inform future strategies

Present updates, recommendations, and results clearly to regional and global stakeholders

What we are looking for

Experience in employer branding, talent marketing, employee communications, or strategic communications - ideally in a multinational, technology, consulting, or fast-paced organization

Strong understanding of the Latin America talent landscape and cultural nuances across markets

Experience supporting communications or employer branding for technology, AI, digital, or innovation-led businesses is strongly preferred

Excellent written and verbal communication skills in English, with the ability to adapt tone and messaging for different audiences and channels

A proactive self-starter who takes ownership, drives momentum, and manages multiple priorities effectively

Strong collaboration and stakeholder management skills in matrixed global environments

Comfortable using AI tools in day-to-day workflows, with strong editorial judgment and attention to quality

An instinct for what makes communication resonate - not just what fills space

High curiosity, strong learning agility, and a bias toward impact over activity

Bachelor’s or master’s degree in communications, marketing, journalism, public relations, or a related field

Qualifications

Bachelors - Business Administration, Bachelors - Communication, Bachelors - Marketing, Bachelors - Sales, Masters - Marketing

Certifications

Google Ads Search Certification - GoogleGoogle

Required Skills

Campaign Development, Campaign Development, Campaign Management, Content Strategy, Data Analytics, Data-Driven Decision Making, Data Literacy, Data Science, Data Tools, Data Visualization, Executive Presence, Google Analytics, Marketing Analytics, Media And Communications, Microsoft Excel, Microsoft Power Business Intelligence (PBI), Project Management, Promotional Marketing, Reporting, Salesforce (Software), Smartsheet, Social Media, Storytelling, Strategic Planning, Tableau (Software) {+ 3 more}

Language

English (Required), Portuguese (Required), Spanish (Required)

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill