Manager, Community Adoption

Job Description Summary

• #LI-Hybrid
• Location: Mexico City, Insurgentes
• Relocation Support: This role is based in Mexico City, Insurgentes. Novartis is unable to offer relocation support: please only apply if accessible.

Reimagining Medicine Starts With Our People

• The Manager, Community Adoption is responsible for building and scaling a vibrant self-service AI adoption community across US Commercial. Reporting to the Director, Self-Service & AI Adoption Lead, this role will drive user engagement through champion networks, peer learning programs, office hours, success stories, and ongoing feedback mechanisms.
• This position plays a key role in sustaining AI adoption beyond initial deployment by fostering collaboration, sharing best practices, and creating a strong community of AI advocates across the organization.

Job Description

Key Responsibilities

• •Build and manage AI user communities, champion networks, office hours, and peer-learning forums.
• •Promote adoption through engagement campaigns, events, and community activation initiatives.
• •Capture user feedback, adoption barriers, success stories, and use cases, sharing insights with product and enablement teams.
• •Maintain community channels, FAQs, knowledge assets, and content calendars.
• •Facilitate discussions that encourage peer support, collaboration, and continuous learning.
• •Track community participation, engagement metrics, and adoption trends.
• •Support champion development and empower local advocates to drive ongoing adoption.
• •Identify recurring issues and recommend improvements to enhance user experience and value realization.

Essential Requirements

• •Bachelor’s degree in Business, Organizational Development, Learning, Communications, Healthcare, Digital Technologies, or a related field.
• •4+ years of experience in community management, change management, customer success, communications, learning operations, business operations, or digital adoption.
• •Strong facilitation, communication, writing, and stakeholder engagement skills.
• •Experience managing Teams, SharePoint, online communities, user groups, or learning networks.
• •Ability to influence without authority and foster engagement across diverse stakeholder groups.
• •Strong project coordination and organizational capabilities.
• •Experience leveraging data and user feedback to improve adoption outcomes.
• •Fluency in English required.
• •Experience with AI tools, digital transformation initiatives, pharma, healthcare, or champion networks preferred.

• Commitment to Diversity & Inclusion
• Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Accessibility and accommodation

Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to tas.mexico@novartis.com and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Novartis tiene el compromiso de trabajar y proporcionar adaptaciones razonables para personas con discapacidad. Si, debido a una condición médica o discapacidad, necesita una adaptación razonable para cualquier parte del proceso de contratación, o para desempeñar las funciones esenciales de un puesto, envíe un correo electrónico a tas.mexico@novartis.com y permítanos conocer la naturaleza de su solicitud y su información de contacto. Incluya el número de posición en su mensaje.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards

Skills Desired

Analytical Thinking, Brand Awareness, Business Analytics, Cross-Functional Collaboration, Digital Marketing, Media Campaigns, Project Management, Project Planning, Sales, Stakeholder Engagement, Stakeholder Management, Waterfall Model