Manager, Consulting Services

Job Summary

The Red Hat Global Professional Services team is seeking a Manager to join us in Canberra, Australia. In this hybrid leadership role, you will be responsible for two core pillars: the professional development of your team and the commercial success of your region’s professional services sales and delivery. You will lead a section of the ANZ Public Sector Consulting delivery team, focusing on a segment of our Government business within the Canberra region. You will partner with the Sales team to promote sales and business development for Consulting Services across the region to achieve targeted bookings, revenue and margin numbers. You'll propose solutions along with strategic consulting offerings to increase the value of our support services and serve as the main point of contact for customers to ensure that their talent & delivery needs are met in a timely manner. As a Manager, you will oversee rates, project costs, terms, and conditions for consulting services based on corporate standards and guidelines. Excellent people management skills are key as you will work closely with a team of consultants and help support them to not only provide successful delivery of services to our customers but also provide guidance to help them further develop and excel in their own careers.

Primary job responsibilities

Collaborate with the Sales & Pre-Sales team in the sale and scoping of Consulting Services solutions

Review proposals for customers by ensuring all needs are defined through analyzing the customer's environment and expectations

Work with internal stakeholders to gain internal approvals for each proposal

In consultation with key internal stakeholders (Project Managers, Consultants) work to provide a solid delivery platform and successful delivery of outcomes that enhance our customers business

Develop relationships with key business stakeholders to grow revenue within each account by continually selling and delivering new projects

Oversee revenue, margin, and utilisation targets for the team

Partner with the Consulting Operations team to ensure project staffing and profitability requirements are met

Build interpersonal relationships with other Red Hat departments and act as a trusted advisor to major Red Hat customers

Create development plans for Consultants to define a pathway by which they can achieve the next stages of their careers

Required skills

Understanding of the Red Hat business strategy and economic model; good business insight and judgment

Demonstrated expertise in sales or supporting the sales of professional services, including developing statements of work, pricing, large-scale proposal development, and client development

Demonstrated ability to build good working relationships with both internal and external stakeholders

Direct, hands-on experience in people management through managing a team, including a successful track record in talent development within the team

Experience in customer-facing positions as a professional services consultant

Knowledge of project management processes and experience with revenue-based project reporting

Excellent cross-functional communication skills

Candidates will need to be located in Canberra, Australia

Candidates must be an Australian citizen and security clearance is preferred

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

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