Manager Controlling & Planning

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager Controlling & Planning based in Ireland.

• As a Manager Controlling & Planning, you will oversee workforce planning and operational performance across multiple customer service projects.
• You will ensure that the right people are available at the right time across phone, chat, and email support channels.
• Using forecasts, service volumes, and operational targets, you will develop staffing strategies and optimize resource allocation.
• You will also monitor daily operations in real time, identify performance deviations, and implement corrective measures to maintain service quality.
• Working closely with team leaders and project managers, you will coordinate schedules and ensure efficient workforce utilization.
• Additionally, you will contribute to improving reporting systems, planning processes, and automation initiatives.
• This fully remote opportunity offers significant responsibility, varied international projects, and the chance to contribute to an innovative customer service environment.