Manager Customer Relations

Position Title:

Manager Customer Relations

Job Group:

Professional & Scientific

Required Minimum Qualifications:

High school diploma or equivalent and 5 years of related experience

Job Description:

The Lloyd Veterinary Medical Center is looking for a Manager of Customer Relations to help lead daily operations and support the teams that keep our hospital running. This role is a great fit for someone who enjoys working with people, solving problems in real time, and helping create a positive experience for both clients and staff.

At the Lloyd Veterinary Medical Center, we provide specialized medical and surgical care for companion and large animals across Iowa and the surrounding region. Our teams of clinicians, residents, interns, technicians, staff, and students work together around the clock to provide the highest level of care.

In this role, you will oversee a team of veterinary teaching hospital assistants, help coordinate staffing and scheduling, support employee development, and work closely with clinicians and hospital leadership to keep things running smoothly. No two days are exactly the same, and you will play an important part in supporting both people and operations in a busy teaching hospital environment.

What You’ll Do

Supervise, schedule, and support Veterinary Teaching Hospital Assistant teams to ensure consistent staffing coverage across hospital services

Recruit, hire, train, and evaluate staff, including onboarding, performance management, and ongoing development

Partner with hospital leadership, clinicians, faculty, and staff to support daily operations, communication, and service delivery

Oversee hospital scheduling processes and systems to support efficient coordination across service areas

Address and resolve client concerns, serving as a liaison between clients, clinicians, and staff to support a high quality service experience

Additional Details

Hours: Swing shift, 1:00PM - 10:00PM.

Flexibility is required to adjust hours for morning meetings, trainings, and operational needs.

Some evening, weekend, and holiday coverage is required to support 24 hour hospital operations.

This is an on site position within a veterinary teaching hospital.

Role includes direct supervisory responsibilities.

Work environment includes interaction with clinical areas and animal patients.

About the Department

The Lloyd Veterinary Medical Center, part of Iowa State University’s College of Veterinary Medicine, is a full service teaching hospital offering advanced diagnostic, medical, and surgical care for small and large animals while supporting the education and training of future veterinarians.

Preferred Qualifications:

Experience scheduling staff across multiple shifts or service areas.

Supervisory experience, including responsibility for staff oversight.

Experience developing and implementing standard operating procedures (SOPs).

Experience performing accounting, financial tracking, or billing-related tasks.

Experience working in a high-level customer service role with responsibility for resolving complex issues.

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

• Application Instructions:
• To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:

Resume/Curriculum Vitae

Letter of Application/Cover Letter

• Why Choose Iowa State University?
• Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental, as well as:

• •Retirement benefits including defined benefit and defined contribution plans
• •Generous vacation, holiday, and sick time and leave plans
• •Onsite childcare (Ames, Iowa)
• •Life insurance and long-term disability
• •Flexible Spending Accounts
• •Various voluntary benefits and discounts
• •Employee Assistance Program
• •Wellbeing program

If you have questions regarding this application process, please email employment@iastate.edu, or call 515-294-4800 or Toll Free: 1-877-477-7485.

Appointment Type:

Regular

Number of Months Employed Per Year:

12 Month Work Period

Time Type:

Full time

Pay Grade:

PS807

Original Posting Date:

September 16, 2026

Posting Close Date:

September 30, 2026

Job Requisition Number:

R19946

Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. 515-294-7612, email eooffice@iastate.edu .

General ISU compensation information can be found on the University Human Resources website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.