Manager, Customer Success Management

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Customer Success Management based in the United States.

• This is a remote leadership opportunity focused on managing a high-performing pooled Customer Success team supporting a broad customer portfolio.
• You will lead 4–7 Customer Success Managers and help them deliver consistent, measurable value across many accounts at scale.
• Rather than relying on traditional one-to-one account management, the role emphasizes repeatable plays, efficient coverage, and data-driven prioritization.
• You will design and continuously improve the operating model that guides onboarding, adoption, renewal readiness, risk management, and expansion.
• As both an operator and hands-on coach, you will develop CSM talent while improving processes, tooling, documentation, and team capacity.
• You will work closely with Sales, Renewals, Support, Product, and Professional Services to strengthen retention and customer outcomes.
• The role is ideal for a customer success leader who thrives in fast-moving, metrics-driven environments and enjoys building scalable systems.