Manager, Customer Support

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Customer Support based in United States.

• As Manager, Customer Support, you will lead a customer-focused team delivering responsive, high-quality support across product questions, access, and issue resolution.
• You will build scalable support structures, including skill tiers, escalation paths, coaching programs, and quality standards.
• A key part of the role is developing an AI-assisted support layer that improves response speed, consistency, and scalability.
• You will also own the Help Center and in-product guidance, ensuring customers have clear and current resources throughout their experience.
• Working closely with Customer Success, Data Operations, Product, and Engineering, you will help resolve complex issues and strengthen customer outcomes.
• This is a hands-on leadership opportunity for someone who combines technical expertise, operational discipline, and a strong customer mindset.