Manager, eCommerce Communications & Operations

A t Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we’re up for the challenge. From our office in Downtown Toronto, we’ve created leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, and apparel spaces, and we’re only just getting started.

Why is this role important?

As the Manager, eCommerce Communications & Operations , you will help enable proactive, effective communications across our eCommerce business and enterprise partners.

Reporting to the Senior Manager, Communications, you will be the bridge across business units, Programs, Product teams and cross-functional partners through effective communications planning, coordination and execution.

You will help build scalable ways of working that encourage planning, ownership, and enable teams through established frameworks with AI-enabled tools.

What You’ll Do

Communications Planning & Stakeholder Management

• •Own the eCommerce communications calendar and intake process, providing visibility into upcoming initiatives, priorities and impacts.
• •Serve as a key communications partner with Program, Product and business teams to define communications needs, ownership, timelines and deliverables.
• •Develop communications plans that align audiences, channels, timing, dependencies and approvals.
• •Proactively identify opportunities to simplify communications and escalate significant risks, conflicts or alignment needs.

AI & Communications Enablement

• •Support and continuously improve AI-enabled communications tools, templates, workflows and self-service resources.
• •Identify opportunities to simplify, standardize or automate repetitive communications activities and processes.
• •Track communications activity, priorities and planned versus unplanned work to identify trends, risks and opportunities for improvement.
• •Gather stakeholder and colleague feedback and translate insights into actionable recommendations.
• •Drive continuous improvement of the eCommerce communications operating model, increasing proactive planning, efficiency and adoption of self-service tools.

Does This Sound Like You?

5 + years of experience in communications, change management, operations, project coordination or a related field; retail experience is an asset.

Ability to support an on-call schedule

Bilingualism in English and French is an asset.

Strong organizational and project management skills, with the ability to manage multiple priorities, stakeholders and timelines in a fast-paced environment.

Excellent written and verbal communication skills, with strong judgment and the ability to translate complex or unclear needs into clear, actionable communications.

Proven ability to build relationships, influence stakeholders and work effectively across teams and levels of an organization.

Comfortable using AI-enabled tools and technology to improve ways of working; advanced proficiency in Microsoft Office, particularly PowerPoint, Word and Excel

How You’ll Succeed:

At Loblaw Digital, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

We’re able to keep innovating because our colleagues are passionate about their work and excited about the future of eCommerce.

If you have big ideas, undeniable enthusiasm, and thrive in a collaborative, creative, and diverse group, we’ll get along just fine.

Looking for a challenge? Good. Love an innovative work environment? Even better.

Apply today.

Employment Type:

Full time

Type of Role:

Regular

Loblaw Digital recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Hiring Range / Échelle salariale à l’embauche :

$80,000.00 - $110,000.00 / 80.000,00$ - 110.000,00$ (per year / par an)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

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