Manager, Higher Education 4

Accountabilities

Programme Operations and Delivery Support: Manage programme delivery activities and administrative processes within assigned areas to ensure timely and effective execution in accordance with course requirements, institutional policies, and regulatory standards.

Academic and Partner Coordination: Coordinate with relevant stakeholders, including University Partners, Heads of Programmes/Academics, and other functions, as appropriate, to support operational delivery, resolve issues, and ensure timely communication to staff and students.

Student, Lecturer and Assessment Coordination: Coordinate student communications and engagement activities, and support lecturer sourcing, scheduling, and delivery arrangements in consultation with academic stakeholders. Support the planning and coordination of programme delivery structures and assessment arrangements, where applicable.

Planning, Scheduling and Resource Management: Manage class scheduling, delivery arrangements, and resource allocation within assigned programmes to ensure efficient utilisation and smooth operations.

Financial Monitoring and Marketing Support: Support budget tracking and reporting activities within assigned areas, and work with Student Recruitment to support marketing and enrolment activities for programmes.

Quality Assurance, People Management and Continuous Improvement: Manage team members to ensure effective performance, engagement, and development. Support programme reviews, reporting, and benchmarking activities, and implement process improvements within the team to enhance operational efficiency and service delivery.

JOB REQUIREMENTS

Academic Education and Work Experience

A recognised bachelor’s degree, preferably in Education, Business, or a related discipline

At least 6 years of relevant experience in higher education or a related sector, including a minimum of 2 years in a supervisory or team lead role

Experience in programme operations, scheduling, or stakeholder coordination

Familiarity with regulatory requirements and quality assurance practices in higher education

Skills

Good communication and interpersonal skills, with ability to convey information clearly to different stakeholders

Strong organisational and operational management skills

Strong analytical and critical thinking skills, with good problem-solving abilities

Ability to apply sound judgement and make decisions within established processes

Ability to interpret information from multiple sources to resolve operational issues

Ability to manage multiple priorities and coordinate across teams

Personal Attributes

Team player with the ability to lead and guide team members effectively

Resourceful, self-driven, independent and confident

Detail-oriented with ability to manage operational complexity

Adaptable and able to work under pressure with commitment to meeting deadlines

Strong sense of ownership and accountability for assigned responsibilities

We regret that only shortlisted candidates will be notified.