Manager IT Application Support

Who We Are

At Academy Sports + Outdoors our vision is to be the best sports + outdoors retailer in the country — but what truly sets us apart is our people. We’re a passionate, purpose-driven team that’s as committed to each other as we are to our customers.

We’ve spent over 80 years building a culture that puts people first. We believe in creating opportunities for growth, fostering meaningful connections, and supporting every Team Member’s journey. What fuels us? Our belief in the power of fun.

Here, you won’t just help customers gear up for their next adventure — you’ll launch one of your own. Whether you're starting out or leveling up, Academy is a place where fun can’t lose!

Education

Bachelor's degree in Information Systems, Computer Science, Finance, Accounting, Business Administration, or a related field required.

Equivalent combination of education and relevant work experience may be considered.

Work Experience

8+ years of experience supporting enterprise business applications in a large-scale retail or enterprise environment.

5+ years of leadership experience managing technical teams, managed service providers, contractors, or third-party vendors.

Experience supporting Oracle Fusion ERP or comparable enterprise financial systems required.

Experience supporting Finance and Accounting business processes, including General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Fixed Assets (FA), and Financial Close activities.

Experience managing production support operations and IT service management processes in a 24x7 environment.

Experience with SOX compliance, IT General Controls (ITGC), Segregation of Duties (SoD), audit support, and security governance.

Experience supporting Oracle Fusion Financials, Oracle EPM, and Oracle Integration Cloud (OIC) preferred.

Experience leading hybrid onshore/offshore teams and implementing automation, observability, or AI-enabled operational capabilities preferred.

Retail industry experience preferred.

Skills

Strong knowledge of Oracle Fusion ERP applications, including General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Cash Management, Tax, Expense Management, and Subledger Accounting.

Working knowledge of Oracle EPM, Oracle Integration Cloud (OIC), and financial reporting solutions.

Knowledge of corporate business applications, including security platforms, badge access systems, visitor management systems, workflow solutions, document management platforms, vendor management systems, and reporting tools.

Strong understanding of enterprise application integrations supporting Finance, Merchandising, Supply Chain, Store Operations, Corporate Systems, vendor platforms, and enterprise reporting environments.

Experience managing enterprise application support organizations and managed service providers.

Strong knowledge of Information Technology Infrastructure Library (ITIL) service management principles and operational support best practices.

Experience developing and managing Key Performance Indicators (KPIs), Service level Agreements (SLAs), Service Level Objectives (SLOs), operational dashboards, and service health metrics.

Strong understanding of SOX controls, ITGC controls, audit requirements, access governance, and security compliance.

Experience with operational resilience, disaster recovery planning, business continuity, and production support governance.

Experience implementing automation, observability, proactive monitoring, analytics, and AI-enabled operational capabilities.

Strong analytical, organizational, problem-solving, and decision-making skills.

Excellent verbal, written, interpersonal, stakeholder management, and executive communication skills.

Ability to influence cross-functional teams and drive operational excellence across multiple business domains.

Ability to coach, mentor, and develop technical teams and managed service resources.

Responsibilities

Provide leadership for application support teams responsible for enterprise Finance and Corporate business applications.

Own the operational health, availability, reliability, supportability, and performance of assigned enterprise applications.

Serve as the primary IT leader supporting assigned business functions and application portfolios.

Partner with business leadership to support critical operational processes, including month-end, quarter-end, and year-end financial activities.

Manage the lifecycle of assigned enterprise applications, integrations, and supporting technologies.

Provide operational and administrative leadership for physical security systems, badge access solutions, visitor management systems, document management platforms, workflow solutions, compliance systems, vendor management systems, and related technologies.

Establish and maintain governance processes across incident, request, problem, change, release, and knowledge management functions.

Lead major incident management activities, including escalation response, cross-functional coordination, root cause analysis, and corrective action planning.

Define and track SLOs, SLAs, KPIs, and operational performance metrics.

Ensure application readiness and supportability for business-critical events and peak operational periods.

Manage strategic vendor and managed service provider relationships, including performance reviews, service commitments, contract renewals, and continuous improvement plans.

Oversee application releases, patches, upgrades, and production deployments, ensuring appropriate testing, change governance, production readiness, and post-implementation support.

Ensure compliance with SOX, ITGC, SoD, security governance, and audit requirements, including access reviews and maintenance of required compliance documentation.

Maintain application inventories, support documentation, operational runbooks, recovery procedures, and governance records.

Identify opportunities to automate operational activities and reduce manual support effort.

Drive the adoption of observability, monitoring, analytics, and AI-enabled support capabilities.

Utilize operational metrics and trend analysis to improve service quality, reduce incidents, and increase operational efficiency.

Lead, coach, and develop employees, contractors, and managed service resources through performance management, career development, succession planning, and a culture of accountability, collaboration, and operational excellence.

Support company initiatives and perform additional duties as assigned.

Physical Requirements & Attendance

Acceptable level of hearing and vision to perform job duties.

Adhere to company work hours, policies, procedures, and standards governing professional conduct.

Regular in-office attendance is required.

Equal Employment Opportunity

Academy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law. ​