Manager of Patient Financial Services- Full Time Days

Facility

Cape Fear Valley Medical Center

Location

Fayetteville, North Carolina

Department

Physician Financial Services

Job Family

Management

Work Shift

Days (United States of America)

Summary

Responsible for planning, educating, coordinating, and controlling the activities of all admitting, registration, financial counseling, training and scheduling functions within the Medical Center. Primarily concerned with obtaining accurate, complete, and consistent demographic, financial, and clinical data during all registration processes, following up on all scheduled visits that are PFS’s responsibility and managing the authorization and pre-cert process for inpatient and outpatient services.

Major Job Functions

The following is a summary of the major essential functions of this job. The incumbent may perform other duties, both major and minor, that are not mentioned below. In addition, specific functions may change from time to time:

Plans, educates, organizes, coordinates, and controls all registration activities

Maintains all Patient Access policies and procedures

Maintains all job descriptions and standards for all registration personnel

Implements and controls registration procedures

Coordinates and works closely with nursing and medical staffing to accommodate and keep them informed of all Patient Access requirements and needs

Coordinates and works closely with the Directors of Medical Records and Patient Accounts to ensure that their needs are met

Ensures accurate completion of medical and financial forms related to the preadmission, admitting, registration, financial counseling and scheduling process

Recruits new personnel and evaluates all personnel in the department

Ensures that the Director of Patient Financial Services is informed on the status of the admitting, financial counseling and scheduling operations

Cross trains staff across departments to ensure most effective use of labor

Monitors times and schedules of staff so that efficiency is optimized

Other duties as assigned

Minimum Qualifications

The following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this job:

Education and Formal Training :

Bachelor’s degree in Healthcare, Business Administration, Accounting, or related field is required

Work Experience :

4 years Patient Access experience required

2 years supervisory experience required

Knowledge, Skills, and Abilities Required :

Proficiency in reading, writing, and speaking the English language

Ability to plan, direct, and control Patient Access functions

Good command of medical terminology

Problem solving abilities

PC experience, including Microsoft Office and Windows

Physical Requirements :

Ability to communicate orally and in writing effectively with patients, doctors, and other departments in the institution

Required Licenses and Certifications

Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity