Manager, Office and Project Operations - Kenya

Description

Overall Position Purpose

The Manager, Office and Project Operations - Kenya is responsible for leading in-country office operations, program and project management, and administrative infrastructure that advance Inteleos’ mission of promoting equitable and quality healthcare in Kenya. This role will manage the delivery, budgeting, compliance, and reporting of maternal and fetal health initiatives, including ultrasound training and certification programs. This position is central to ensuring the operational and financial sustainability of the Inteleos Africa office and to supporting healthcare workforce development programs on the ground. The Manager, Office and Project Operations - Kenya will promote and support the Inteleos culture of inclusivity.

Core Responsibilities

• •Support execution of Inteleos Africa’s strategic direction in Kenya by managing the operational, administrative, and project infrastructure underpinning the pillars of Quality, Agency, and Access;
• •Coordinate implementation logistics for career development and entrepreneurship programs for healthcare workers, including ultrasound training and certification, in partnership with the Kenyan Ministry of Health and academic institutions;
• •Oversee day-to-day project delivery of high-impact training and certification programs, ensuring timelines, resources, and quality standards are met;
• •Manage local operations including resources, staffing, budgeting, compliance, and reporting;
• •Monitor program impact and prepare detailed progress reports for Inteleos leadership and strategic partners;
• •Develop and manage annual budgets and forecasts, ensuring financial accountability and sustainability of in-country operations;
• •Identify and mitigate operational, financial, and reputational risks and develop mitigation plans;
• •Ensure adherence to Kenyan laws and regulations, as well as Inteleos’ ethical and quality assurance standards;
• •Foster a culture of collaboration, continuous improvement, and accountability across local staff, vendors, and contributors;
• •Provide onboarding and support for local hires or consultants as the Kenya office scales; and
• •Other duties as assigned.

Supervisory Environment

• •Works under the guidance of the Director, Partnership and Growth - Kenya, with latitude in determining operational work objectives.
• •Makes decisions of moderate to considerable complexity on operational, administrative, and project matters, often in ambiguous contexts. Decisions have short- and medium-term impact on office operations and program delivery.
• •Incumbent has formal supervisory responsibility for administrative and project staff and/or external vendors and consultants.

Work Environment

The incumbent will be based in Nairobi, Kenya, with regular travel throughout the country and occasional international travel. The incumbent will work at a desk in an office environment or an approved remote location. The role may require evening or weekend work. There are minimal requirements to lift or move equipment.

Requirements

Required Education/Experience

• •Bachelor’s degree in business administration, healthcare management, project management, or related field or equivalent experience in related field;
• •Minimum of five years of experience in office management, project management, or program administration, preferably in healthcare or international development settings;
• •Fluency in English; and
• •Proficiency in Kiswahili, preferred.

Required Qualifications/ Skills

• •Excellent communication and interpersonal abilities for coordinating internal teams, vendors, and consultants;
• •Knowledge of Kenya’s healthcare regulatory, compliance, and employment frameworks;
• •Strong financial management, budgeting, organization and reporting skills;
• •Excellent project management experience, including ability to develop, execute, and coordinate multiple project plans and adapt to unforeseen circumstances;
• •Ability to anticipate potential risks and develop appropriate mitigation strategies;
• •Capable of analyzing problems rigorously and from all angles, showing sound practical judgment;
• •Ability to sustain a positive attitude in challenging situations;
• •Consistent attention to detail and follow-through skills; and
• •High level of proficiency with technology tools and systems, with the ability to quickly learn and apply new platforms and applications.

Inteleos Attributes

• •Accountable – taking ownership of your work and delivers results. Being responsible for your actions.
• •Collegial – being helpful, respectful, approachable, and team oriented. Building strong working relationships and a positive work environment. Consider the thoughts and opinions of others.
• •Ethical/Integrity– employee is honest and trustworthy when working with colleagues, volunteers, and other stakeholders. Lead by example.

Committed to:

• •Creating the global standard of excellence in healthcare and patient safety.
• •Excellence – Strive to excel in everything you do.
• •Quality – Taking the initiative, extra time, care, and vigilance to get the job done right.
• •Continuous Learning
• •Have a Positive “Can-do” Attitude-being ready, available and willing to get the job done and done well.

This description is intended to provide an overview of the responsibilities of the position. It is not all-inclusive and an incumbent in the position will be expected to perform other duties as required. The responsibilities may change over time. This description is provided for informational purposes only and does not form the basis of a contract.