Manager - Patient Experience - Full Time 8 Hours Day (Non-Union, Exempt)

The Patient Experience Program Manager possesses leadership skills, sound organizational and analytical skills, and actively engages with their colleagues to coordinate and provide patient and family centered care at Keck Medicine of USC. In addition, the Patient Experience Program Manager will assist in the long range planning and managing of the activities centered on our colleagues, providers and our patients and their families. The position will support the achievement of high level patient satisfaction and service excellence throughout the organization.

• Minimum Education:
• Bachelor’s Degree Degree in a related field.

• Minimum Experience:
• 5 years Experience in patient/customer relations which includes experiences in successfully developing and creating strategies to improve patient/customer experience in healthcare and/or hospitality field.
• 2 years Demonstrated achievements in leading, implementing, improving and maintaining patient/family satisfaction programs across the continuum of care with exceptional results.

• Minimum Skills:
• Diplomatic approach to problem solving.
• Strong interpersonal skills (oral and written), facilitation skills, coaching and mentoring, and presentation skills.
• Excellent verbal and written communication and analytical skills.
• Ability to develop action plans for multidisciplinary perspectives.
• Proficient in team building, conflict resolution, group interaction and dynamics, project management, cost effectiveness and budget management.
• Proficient skills in computer and applications.

• Required Certifications:
• Workplace Violence Training Program Within 180 days of hired.

• Preferred Education:
• Master’s degree Degree in a related field.

Pay Transparency

The annual salary range for this position is $84,365 - $138,330. When extending an offer of employment, the University of Southern California Arcadia Hospital considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, State, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu . Inquiries will be treated as confidential to the extent permitted by law.

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