Manager, Performance Excellence

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Performance Excellence based in India.

The Manager, Performance Excellence will lead quality assurance and performance analysis initiatives, ensuring operational standards and compliance requirements are consistently met. This role focuses on turning quality and audit data into actionable insights that improve team and program performance. You will oversee calibration processes, guide quality analysts, and deliver accurate reporting to support business decisions. Working closely with business sponsors, executives, and other stakeholders, you will help identify performance drivers and opportunities for improvement. The position combines analytical leadership, process optimization, and people-focused collaboration in a dynamic, evolving environment.