Manager, RMA

Hyve Company Overview

Hyve Solutions transforms complex engineering challenges into production reality for technology innovators building AI, cloud, and connected infrastructure. As a US-based manufacturing partner, the company rapidly delivers fast, agile execution through dep technical partnerships and co-innovation, and supply chain clarity. Hyve’s integrated ODM, CM, and SI capabilities eliminate vendor complexity while accelerating time-to-market with single-partner accountability from design through scale. The company co-innovates with deep engineering expertise, treating customer success as its own while building tomorrow's digital infrastructure.

Hyve Solutions is looking for a detail-oriented, hands-on, results-driven individual with proven communication skills and a strong work ethic to work in a challenging, fast-paced, energetic environment to ensure that customers’ build requirements are understood and disseminated; roll up feedback and respond appropriately to these requests. Manage and execute predefined processes.

Responsibilities:

• Works with internal and external customers to manage NCR/RMA materials.
• Leads internal team to complete assigned task in a timely manner.
• Prioritizes work and delegates activities according to business priorities.
• Provides training to staff in RMA receiving and discrepancy groups.
• Resolves RMA related issues working closely customers and suppliers.
• Inspects product and confirms condition as stated on RMA.
• Provides suggestions on departmental improvements.
• Oversees sorts product in RMA.
• Reports discrepancies to supervisor.
• Manages repackaging of product as needed.

Qualifications:

• 8-10 years of experience in a similar role.
• 3-5 years of experience in a manufacturing environment.
• Excellent communication skills.
• Proficiency with Microsoft Office suite.
• Familiarity with all transactions, both physically and systemically.
• Detail oriented. Including records and communication retention, process documentation, et al.
• Ability to work in a mixed office/manufacturing environment, including continuous standing, sitting, typing, lifting, etc.
• Ability to work as business needs require which may include long days, occasional evenings and weekends, and occasional travel for business meetings or training.

We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. We are committed to creating an inclusive environment for all employees.