Manager, Safety & Resolution

Make a Difference

At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.

What will your job look like?

The Manager, Safety & Resolution is responsible for the administration, review, and oversight of all vehicle camera systems, including systems deployed across multiple vehicle types or service modes. This role reviews vehicle camera footage, telematics data, and safety alerts to identify coaching opportunities, reinforce safe driving behaviors, and reduce preventable incidents. The Manager, Safety & Resolution serves as a key partner to transportation providers and operators, using data-driven insights and coaching techniques to improve safety performance, regulatory compliance, and overall service quality. The ideal candidate is highly analytical, detail-oriented, and passionate about driver development, safety culture, and continuous improvement.

This position will be on site daily in our Austin, Texas location

What you’ll do:

Drive Cam Program Management

Manage the intake, review, and retention of video footage, ensuring timely analysis of safety events, customer incidents, accidents, and operational deviations

Evaluate incidents involving distracted driving, speeding, harsh braking, seatbelt compliance, following distance, cell phone usage, and other safety-related behaviors

Classify and document events in accordance with MTM Transit policies and procedures

Maintain accurate records of event reviews, coaching activities, and performance outcomes

Operator Coaching & Development

Produce actionable data points and trend analyses to support operational management, targeted driver retraining, and continuous safety improvement initiatives

Coordinate with Safety, Training, and Operations leadership to implement corrective actions, including coaching, retraining, and disciplinary measures when warranted

Conduct coaching sessions with operators to address risky driving behaviors and reinforce safe driving practices

Deliver constructive feedback using a coaching-first approach that promotes accountability and improvement

Develop individualized performance improvement plans when necessary

Recognize and promote positive driving behaviors and safety achievements

Safety Monitoring & Reporting

Monitor operator safety performance metrics and identify trends requiring intervention

Prepare routine and ad-hoc reports for client summarizing trends and outcomes of related interventions and program effectiveness

Escalate significant safety concerns or policy violations to appropriate leadership

Partner with operational leaders to develop corrective action plans for recurring issues

Compliance & Quality Assurance

Ensure compliance with company safety standards, transportation regulations, and contractual requirements

Support investigations involving vehicle incidents, customer complaints, and safety concerns

Participate in root cause analysis activities and recommend preventive measures

Maintain confidentiality and professionalism when handling sensitive video and performance data

Continuous Improvement

Identify opportunities to improve operator safety programs, coaching processes, and drive cam utilization

Assist with development and delivery of safety training initiatives

Recommend enhancements to safety metrics, reporting capabilities, and performance management practices

Support organizational efforts to build and sustain a culture of safety and accountability

What you’ll need:

Experience, Education & Certifications:

High school diploma or G.E.D.

5+ years of experience in transportation operations, safety management, quality assurance, coaching, driver training, or related field

Experience reviewing video monitoring systems, telematics, GPS, or drive cam technology

Experience conducting performance coaching and corrective action discussions

Proficiency with Microsoft Office Suite, especially Excel

Valid Driver’s License

Skills:

Strong coaching, communication, and interpersonal skills

Ability to deliver both positive and corrective feedback professionally and effectively

Strong analytical and critical thinking skills

Ability to identify trends and make data-driven recommendations

Working knowledge of transportation safety principles and defensive driving practices

Ability to maintain confidentiality and exercise sound judgment

Strong organizational skills with the ability to manage multiple priorities

Even Better If You Have:

Experience analyzing data and preparing reports for leadership, preferred

What’s in it for you:

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with a company match

Paid Time Off and Holiday Pay

Maternity/Paternity Leave

Casual Dress Environment

Tuition Reimbursement

MTM Perks Discount Program

Leadership Mentoring Opportunities

Salary Min: $85,000

Salary Max: $110,000

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.