OVERNIGHT ASSISTANT STORE MANAGER NF-04 (PACIFIC VIEWS MCX)

Summary

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.

Duties

Serves as the Assistant Store Manager in a store with an annual sales volume of more than $20M and is responsible for a core set of areas that may include: Hardlines, Softlines, Consumables, Brand Integrity and Experience. Reports to the Store Manager. Leads by example to: shape and sustain a working environment conducive to the successful performance of those entrusted to his/her leadership and direction; and create a positive atmosphere and culture within Business Operations and its constituent branches that reflect the pride, professionalism, sense of accomplishment, fulfillment, collaborative engagement, well-being, and whole-hearted customer focus of its employees. Leads a productive, efficient and effective operational shift within a Marine Corps Exchange (MCX) store. Supervises the productivity of all teams throughout an operational shift. Partners with Operations Manager and Store Manager scope, plan and lead general merchandising strategy, brand integrity and service levels throughout the store operation. Ensures proper scheduling, staffing coverage and training of team members. Monitors MCX logistics and backroom processes in the absence of an Operations Manager and Backroom Manager ensuring effective operations while developing store-level accountability and process management. Ensures the successful execution of corporate service programs, promotions and other events as well as daily and weekly Dress Blue Experience standards at all customer touchpoints. Leads a team-centric environment. Works with the Training Specialist or designated Retail Manager who oversees training to ensure all team members are trained on policies relating to service, service recovery and corporate service programs and promotions. Observes and delegates task completion and other team deadlines accordingly; accurately planning the workload to achieve the desired outcome. Understands and operates within all service policies and exercises an I can DO that! mentality when a customer problem occurs. Encourages and empowers all team members to identify opportunities to resolve customer problems and concerns before they happen. Follows up with customers to ensure their problems were resolved. Communicates any outstanding problem resolution issues with the Experience Manager. Determines the necessary requirements to create loyal MCX customers. Understands and articulates all MCX value stories, programs and promotions. Recognizes the core values and mission of the Marine Corps Exchange. Consistently champions, communicates and represents MCX brand standards. Communicates effectively with other teams to address deficiencies with brand standards while providing education, coaching and positive reinforcement to all store team members. Identifies and reduces all risks of loss and/or theft. Actively engages in organizational training opportunities that develop personal and professional skills related to: time management, emotional intelligence, interpersonal skills, career planning, public speaking and small group leadership.

Qualifications

Three years of experience in the occupation, or a related field or work area. Relevant education may be substituted for experience. At least two years of supervisory experience working in a leadership role related to store operations, sales floor leadership and/or operational performance. Positive attitude with a genuine desire to work in a customer focused environment. Ability to train operating standards and procedures for service, service recovery and store brand as well as work within the position to execute these standards properly and coach others within the team to do so with a high degree of skill and confidence. Ability to work in a high-performance atmosphere with commitment to service goals. Ability to multi-task with high-quality follow-up and hold teams accountable to results. Attention to detail is required.

Requirements

See Duties and Qualifications