Medical Administration Specialist

Summary

The position serves as Team Supervisor in the Business Office (BO) for the Overton Brooks VA Medical Center (OBVAMC). The position provides a high level of administrative support to BO, upper management and clinical services. The position will be asked to provide direct supervision or second level supervision in one or more of the sections in BO.

Duties

Duties include but not limited to: Coordinates and supports mechanisms for successful data entry into the Medical Center database, ensuring accurate, timely, and consistent data. Applies VistA system knowledge to create and capture data across BO packages. Ensures daily incomplete-encounter action-required reports are run and errors corrected; escalates provider non-compliance to leadership. Investigates patient complaints on eligibility issues; drafts written correspondence in response to Veterans, Congressional, and Veteran Service Representative inquiries. Analyzes, interprets, and implements regulations to reflect current operating procedures; applies extensive VA/Healthcare System policy knowledge to patient benefits and eligibility issues. Work Schedule: Monday through Friday; 8:00am-4:30pm; Subject to change based on the needs of the facility. Virtual: This is not a virtual position. Position Description/PD#: Medical Administration Specialist/PD07488A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/06/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Providing supervision and leadership to medical administrative staff, including performance management, coaching, disciplinary actions, staffing, and workflow coordination; Coordinating patient administration functions, resolving service issues, and supporting clinical teams to ensure timely, accurate, and patient centered care; Establishes a plan and implements recreational activities and outings; Analyzes policy implementation, process improvement, and training, including developing or coordinating staff education and ensuring adherence to administrative procedures; Ability to communicate effectively with Veterans, staff, clinical providers, and leadership, including handling complaints, preparing correspondence, and resolving complex administrative issues; and Directs eligibility, benefits, and medical administration regulations, including ability to interpret and apply guidance and advise staff and providers. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a Master's or equivalent, or 2 years of progressively higher-level education leading to such a degree, or an LL.B or J.D.in a field related to this position that demonstrates the knowledge, skills, and abilities necessary to do the work of this position. (Transcripts required). OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have Equivalent combination of successfully completed graduate education and specialized experience (beyond the first graduate year or 18 semester hours) and specialized experience to meet the total experience requirements. The education portion must include graduate courses that demonstrate the knowledge, skills, and abilities necessary to do the work of the position. (Transcripts required). For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Physical Requirements: This is primarily a sedentary position, but the work requires some walking, bending, stooping and carrying of light objects such as manuals, documents, etc. Concentration and sustained performance

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.