Medical Information Associate I (biomedical professionals, pharmacists, nutritionists, nurses, biologists)

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

• Summarized Purpose:
• Provides technical and medical information, and/or performs intake of adverse events/ product complaints with quality customer service. Analyzes and researches inquiries and documents interactions according to organizational, client and regulatory guidelines. The information provided will be given to a level in parallel with the individual’s expertise, experience and training.

Essential Function:

• Responds accurately and professionally to technical and medical information
• inquiries received via phone, email, internet or mail in reference to
• pharmaceutical or device products. Processes fulfillments and provides clinical
• trial information or after-hours on call support.
• •Analyzes caller’s questions to formulate an accurate and concise response
• using client-approved resources and records inquiries and interactions in the
• appropriate databases following organizational, client and regulatory
• guidelines.
• •Identifies, records and triages adverse events and product complaints
• according to organizational, client and regulatory guidelines and provides
• additional support (including follow up) as needed.
• •Maintains knowledge of project and corporate policies and procedures
• including client products, SOPs, protocols, GCPs, and all applicable regulatory
• requirements.
• •Works with internal and external client contacts to resolve inquiries. As
• needed, researches medical literature and drafts responses for such inquiries.
• •Provides administrative support as needed.

Education:

High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification in life science field.

In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

Knowledge, Skills and Abilities:

Native Portuguese speaker.

Strong English skills in all four areas: reading, writing, comprehension, and speaking (for interacting with people from other countries) - mandatory.

• •Solid computer and keyboarding skills
• •Good interpersonal skills
• •Ability to work independently as well as part of a team.
• •Ability to interpret client provided medical and technical information
• •Organizational and time management skills
• •Ability to maintain a positive and professional demeanor in challenging circumstances