Medical Receptionist

At Headlands Research, we are dedicated to enhancing clinical trial delivery within our communities. As a leading network of advanced clinical trial sites, we leverage cutting-edge technology and exceptional support services to broaden outreach and participation. Founded in 2018, our rapidly growing company currently operates 20+ sites across the US and Canada, with plans for further expansion.

The Role

Headlands Research - Eastern Massachusetts is seeking a full-time customer service-focused medical receptionist responsible for interacting with both clinic and study patients in a healthcare setting and managing administrative tasks for the clinical team. Duties include greeting patients and family via phone and in person, explaining intake forms to new patients, scheduling clinic appointments.

The Administrative Assistant plays a vital role as the first point of contact for patients, visitors, and vendors in a clinical research or medical office environment. This individual ensures smooth front-office operations by managing patient flow, handling administrative tasks, and supporting the clinical team. The ideal candidate is professional, detail-oriented, and customer-service focused, with the ability to manage multiple responsibilities in a fast-paced healthcare setting.

Responsibilities:

Interacts in a professional manner at all times

Conducts check-out, scheduling appointments for patients in the clinic

Responsible for ordering labs tests and imaging and out of office procedures

Obtain prior authorization as needed

EEG scheduling

Answers telephones, takes detailed and accurate messages, and ensures messages are directed appropriately

Provide intake paperwork (demographics, medical history list, medication list, surgeries)

Monitor voice mail box and ensure messages are directed appropriately

Monitor faxes and ensure they are directed appropriately

Facilitate the ordering of prescription and refills

Full Knowledge of front desk check in for back up

Other tasks as assigned

Requirements:

Previous experience working in a clinical environment with direct patient interaction required

High school diploma or equivalent education required

Clinical trials knowledge or experience a plus

Exceptional customer service skills

Positive and professional attitude

Working knowledge of medical terminology

Skilled in operating phones, personal computers, software and other basic IT systems

Ability to communicate with employees, patients and other individuals in a professional and courteous manner

Demonstrates high level of attention to ensure accuracy of reports and data

Outstanding verbal and written communication skills

Proficient in Microsoft Office Suite products including Excel, Word and Outlook

Capable of working independently with minimal supervision and as part of a team

Headlands Research will never ask a candidate for personal identifiable information (date of birth, social security number, driver’s license information, etc) via email or messenger tools, or for a financial deposit of any kind.

Headlands Research is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Need Assistance?

Headlands Research is committed to providing access and reasonable accommodation in its employment for individuals with disabilities. To request disability accommodation in the application process, contact [email protected] for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.