Medical Support Assistant (Emergency Room)

Summary

This position is located in the Emergency Room at the Gallup Indian Medical Center in Gallup, NM. The The primary purpose of this position is to provide comprehensive administrative and clerical support for departmental operations. Specific responsibilities may vary by assigned unit or clinic area, while remaining consistent with the overall purpose of the position. A REAL ID will be required beginning May 7, 2025, in accordance with 6 C.F.R. 37.5 (2021).

Duties

Total Compensation Package - Check out IHS's outstanding total compensation package for this job: Medical Support Assistant Total Compensation | Pay (ihs.gov) Coordinates patient appointments, referrals, follow-up visits, and related scheduling activities in support of department operations and patient care services. Schedules, cancels, and reschedules appointments in the electronic health record (EHR) system following established procedures and provider availability. Provides patients with routine appointment information and refers non-routine scheduling issues to appropriate staff. Maintains and updates patient demographic information, consults, referrals, and related documentation in the EHR and associated tracking systems. Reviews records and forms for completeness and routes or files documents according to established procedures. Maintains logs, reports, and records used to support clinic administrative operations. Responds to patient inquiries and directs patients, visitors, and callers to appropriate personnel or services. Identifies urgent concerns and promptly notify appropriate staff following established procedures. Maintains confidentiality of patient information in accordance with HIPAA, privacy requirements, and agency policies. Prepares correspondence, reports, forms, and other administrative documents using standard office procedures and established formats. Monitors routine administrative processes, including appointments, referrals, consults, and follow-up actions, to support department operations.

Qualifications

To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. MINIMUM QUALIFICATIONS: GS-05: Successfully complete 4 years above high school leading to a Bachelor's Degree -or- Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Registered and checked in emergency department patients while verifying demographic and insurance information. Patient registration, scheduling, communication, medical records, data entry, and coordination with clinical staff. Prioritized administrative requests in a fast-paced emergency department while maintaining accuracy and professionalism. Combining Education and Experience: Equivalent combinations of successfully completed post-high school education and experience may be used to meet total experience requirements at grades GS-5 and below. For GS-5 level positions only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience.

Education

This position has an education requirement. You are strongly encouraged to submit a copy of your transcripts or a list of your courses including titles, credit hours completed, and grades. Unofficial transcripts will be accepted in the application package. Official transcripts will be required from all selectees prior to receiving an official offer. Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education may be credited. Applicants can verify accreditation at the following website: https://www.ed.gov/accreditation. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit https://sites.ed.gov/international/recognition-of-foreign-qualifications/.