Member Services Representative – Temporary

Woodruff Arts Center employees play an integral role in creating and supporting great art and education initiatives at the nation’s third largest arts center. Comprised of three Art Partners—Alliance Theatre, Atlanta Symphony Orchestra and High Museum of Art—there’s a role for everyone at The Woodruff.

Reports to:

Manager, Membership Operations FLSA:

United States of America (Non-Exempt) Employment Status :

Temporary/Full time ABOUT THE HIGH

The High brings art, ideas, and people together to amplify the importance of artistic expression, envision a better future, and positively change Atlanta.

Our work is rooted in five guiding ambitions: Growth, Inclusivity, Collaboration, Connectivity, and Optimism. These values shape our programs, partnerships and the way we work together. Candidates who are energized by these aspirations will find a meaningful and supportive home at the High.

ABOUT THE ROLE

This temporary position will support increased staffing needs during the holiday season.

The Member Services Representative, Membership, will assist in the High Museum of Art’s Call Center in customer service and membership efforts.

WORK SCHEDULE: Monday – Friday, 9am – 5pm

HOURLY RATE: $15

WHAT YOU WILL DO:

Membership Sales & Customer Interaction (40%)

Promote membership sales through inbound and outbound calls

Meet monthly sales goals established by Director

Answer member and non-member calls; assist with inquiries and issues

Communicate accurate and timely information to members and the public about exhibitions, special events, programs, lectures, films, etc

Respond to questions regarding current membership promotions

Communication & Product Knowledge (40%)

Learn and maintain proficiency in Tessitura

Provide feedback to supervisors on promotions, member concerns, and program effectiveness

Stay informed on internal materials (manuals, HIGHLife/HMA Magazine, etc.) as well as daily instructions from supervisors

Demonstrate professional courtesy to colleagues and consistently practice proper phone etiquette

Administrative (20%)

Maintain appearance and organization of the Member Services Support Line area; ensure brochures and information are current and well stocked

Assist supervisor with mailings, ticket orders, and related administrative tasks

Coordinate with supervisor to arrange coverage when requesting time off

Contribute to a team-oriented customer service environment

WHAT WILL WE EXPECT OF YOU:

Recognize customer needs and concerns and respond promptly and professionally

Adapt quickly to changing priorities and daily operational needs

Perform effectively under pressure while maintaining a high level of customer service

Engage customers and foster enthusiasm for membership programs and museum offerings

Work collaboratively and contribute positively to a team-oriented environment

Education and Experience

2+ years of customer service and/or sales experience

College degree preferred but not required

Bilingual proficiency in Spanish preferred

Language Skills

Excellent verbal and written communication skills

Ability to interpret and follow a variety of instructions provided in written and verbal formats

Mathematical Skills

Utilize basic math skills to accurately process membership sales, calculate discounts, verify payments, and maintain accurate transaction records.

PHYSICAL REQUIREMENTS:

Prolonged periods of sitting at a desk and working on a computer

Some standing, walking, bending, frequent use of hands, stooping and light lifting (up to 10 pounds)

The noise level in the work environment is usually moderate