Member Support Associate Temp

Twin Health

At Twin Health, we empower people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care. Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health.

We start by building a dynamic model of each person’s metabolism — drawing on thousands of data points from CGMs, smartwatches, and meal logs — that maps their personal path to better health. Guided by a dedicated clinical care team, our members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or even eliminated medications, all while living healthier, happier lives.

Working here

Our team at Twin Health is passionate, talented, and united by a shared purpose: to improve the metabolic health and happiness of our members. We believe in empowering every Twin to make a meaningful impact for our members, our clients, and each other, while enjoying a supportive, collaborative work environment.

Twin has been recognized not only for our innovation but also for our culture, including: Innovator of the Year by the Employer Health Innovation Roundtable (EHIR), selected to CB Insights’ Digital Health 150, and named one of Newsweek’s Top Most Loved Workplace® .

With more than $100 million raised in recent funding, including a $53 million Series E round in 2025 led by Maj Invest, and a $50 million investment in 2023 led by Temasek, Twin is scaling rapidly across the U.S. and globally. Backed by leading venture firms like ICONIQ Growth, Sequoia, Sofina, Temasek, and Peak XV, we are building the most impactful digital health company in the world.

Join us as we reinvent the standard of care in metabolic health.

Twin Health

At Twin Health, we empower people to reverse, prevent and improve chronic metabolic diseases. Twin Health invented The Whole Body Digital Twin™ , a dynamic representation of each individual’s unique metabolism, built from thousands of data points collected daily via non-invasive sensors and self-reported preferences. The Whole Body Digital Twin delivers a new standard of care, empowering physicians and patients to make personalized data-driven decisions.

Working here

Our team is passionate, talented, and driven by our purpose to improve the health and happiness of our members. Our culture empowers each Twin to do what’s needed to create impact for our members, partners, and our company, and enjoy their experience at work. Twin Health was awarded Innovator of the Year by Employer Health Innovation Roundtable (EHIR) (out of 358 companies), named to the 2021 CB Insights Digital Health 150, and recognized by Built In's 2022 Best Places To Work Awards. Twin Health has the backing of leading venture capital funds including ICONIQ Growth, Sequoia, and Sofina, enabling us to scale services in the U.S. and globally and help solve the global chronic metabolic disease health crisis. We have recently announced broad and growing partnerships with premier employers, such as Blackstone and Berkshire Hathaway. We are building the company you always wished you worked for. Join us in revolutionizing healthcare and building the most impactful digital health company in the world!

Excited to join us and do your part in improving people’s health and happiness?

Opportunity

As an L1 Member Support Associate, you are on the front lines of the Twin member experience, working directly with members throughout the day via video, phone, and messaging channels. This is a highly interactive, member-facing role where you will conduct Sensor Activation visits, troubleshoot in real time, and guide members through critical moments in their Twin journey. Success in this role requires strong presence and the ability to stay focused and engaged across a steady flow of member interactions. You will operate in a structured, queue-based environment where consistency, responsiveness, and quality in every interaction are key. We are looking for team members who are motivated by meaningful, hands-on work and who take pride in delivering high-quality support at scale. The ideal candidate brings professionalism, empathy, and attention to detail, while thriving in a fast-paced environment that requires both efficiency and care. This is a temp to hire role with opportunity to move into a permanent position after 90 days.

The schedule for this position is Tuesday-Saturday, 10:30am-7pm CST.

Responsibilities

Conduct Sensor Activation visits with new members, ensuring successful connectivity of required sensors

Support a continuous flow of scheduled, member-facing visits throughout the day, with a focus on maintaining quality and consistency across each experience

Engage with members via video and phone calls for a majority of the workday, providing real-time, solution-oriented support in a high-volume, queue-based environment

Handle back-to-back customer interactions across phone, video, and chat channels with minimal downtime

Troubleshoot technical issues efficiently while delivering empathetic, high-quality member experiences

Document all interactions accurately and in real time, ensuring clear visibility across systems and teams

Manage and resolve support cases within a ticketing system

Prioritize and triage inbound inquiries based on urgency and impact, ensuring timely resolution

Consistently meet Service Level Agreements (SLAs) and performance metrics such as first response time, resolution rate, and customer satisfaction

Collaborate cross-functionally to escalate and resolve complex issues as needed

Maintain a strong attention to detail while multitasking across systems, tools, and workflows

Productivity

Thrive in a fast-paced, performance-driven environment with competing priorities

Ability to manage a high volume of customer interactions while maintaining quality and efficiency

Demonstrate strong time management and prioritization skills in a structured, metrics-driven workflow

Consistently meet or exceed productivity and quality benchmarks

Work autonomously while remaining aligned with team goals and operational standards

Adapt quickly to evolving tools, processes, and business needs

Communication

Clear, confident communicator across member and internal interactions

Strong team player who collaborates effectively in a fast-paced environment

Strong interpersonal skills with the ability to deliver clear, concise communication across high-frequency customer interactions

Experience in a contact/call center or similar high-volume customer support environment preferred

Ability to balance efficiency with empathy in every interaction

Skilled in de-escalation and handling challenging conversations with professionalism

Communicate effectively across multiple channels (phone, video, chat, email)

Provide clear insights and updates to team members, leadership, and cross-functional partners

Human-centered Service & Hospitality

Thrives in collaborative team environment

Must be passionate about the success of our members and be skilled in the art of having difficult conversations

Must be open to learn from constructive feedback

Must have a measurable track record of member satisfaction and understanding of NPS

Healthcare experience preferred

Passion for Twin’s purpose to transform lives by empowering people to reverse, prevent and improve chronic metabolic diseases

Qualifications

Education and Experience

Completed a post-secondary program

2+ years of experience in customer facing roles

Fluent in English and Spanish preferred

Experience in a high-volume, queue-based contact center environment, managing back-to-back customer interactions across phone, video, and chat.

Ability to resolve technical issues in real time while delivering empathetic, high-quality member experiences and meeting SLAs.

Clear, confident communicator skilled in handling high-frequency interactions a