Mentor - Senior Coordinator

ROLES & RESPONSIBILITIES:-

Student Mentoring & Engagement (Mandatory Responsibility)

● Mentor approximately 100 students per month under the scholarship program (mandatory).

● Conduct regular one-on-one mentoring sessions (telephonic/online) with a structured approach.

● Track academic progress and performance, and provide actionable guidance for improvement.

● Deliver theme-based mentoring sessions (career guidance, employability skills, personal development).

● Ensure consistent student engagement and participation across all program activities.

● Identify at-risk students early and take ownership of interventions, including escalation where required.

Student Lifecycle Management

● Manage the end-to-end student journey from onboarding to graduation and job readiness.

● Support students in college/course selection and academic decision-making.

● Provide career guidance and readiness support, including basic exposure to career pathways.

● Ensure continuity and consistency in student engagement across academic years.

Academic Tracking & Compliance

● Ensure 100% compliance in collecting required documentation from scholars on time, including semester results, updated CVs, and valid fee receipts for scholarship disbursements.

● Track academic trajectories closely and report vulnerable cases to management proactively.

● Ensure scholars are fully onboarded and active on required internal platforms (ERP, Moodle)

Intake & Onboarding

● Support student outreach and onboarding processes.

● Conduct telephonic interviews for student shortlisting.

● Ensure accurate document verifi cation and eligibility checks.

● Orient students on scholarship processes, expectations, and guidelines.

Student Coordination & Follow-ups

● Drive scholar engagement and ensure high attendance for external upskilling and holistic development sessions (e.g., Mental health sessions, Career readiness sessions, and technical workshops).

● Gather feedback from students post-sessions and help facilitate in-house peer mentoring or offi ce mentoring initiatives.

● Maintain regular and proactive communication with students.

● Ensure timely follow-ups for attendance, surveys, documentation, and program activities.

● Address student queries and concerns eff ectively, ensuring resolution and satisfaction.

Data Management & Tracking

● Update and maintain student data on MIS/portals

● Track mentoring interactions and student progress

● Ensure accuracy and completeness of records

Project Support & Documentation

● Develop case studies, student success stories, and qualitative insights.

● Prepare student profiles and reports as required.

● Contribute to program reviews by sharing observations and insights from student interactions.

Problem Solving & Ownership (Diff erentiator for Coordinator Role)

● Handle complex student cases independently with sound judgment.

● Take proactive ownership of student outcomes rather than only task execution.

● Identify gaps in student engagement or program delivery and suggest improvements.

● Demonstrate consistency, accountability, and a solution-oriented approach in day-to-day functioning.

WORK SKILLS:-

● Self-starter with a proactive approach to identifying and solving problems

● Excellent written and verbal communication skills in English

● Ability to manage student portfolios independently with high ownership

● Strong capability in project implementation and execution

● Proven ability to coordinate with internal and external stakeholders eff ectively

● Experience working with digital platforms/MIS systems or a strong willingness to learn

● Strong computer profi ciency, especially in Microsoft Offi ce (Excel) and web-based applications

● Ability to manage multiple priorities, follow-ups, and student interactions effi ciently

OTHER SKILLS:-

● Learning Orientation: Open to feedback, learns from experience, and continuously upgrades skills

● Organised & Detail-Oriented: Ensures accuracy and consistency in work and data

● Result-Oriented: Focuses on achieving outcomes, not just completing tasks

● Independent Working Ability: Capable of handling responsibilities with minimal supervision

ATTRIBUTES:-

Analytical: Breaks down problems and applies a structured, methodical approach

Organised: Demonstrates strong attention to detail and process adherence

Self-Motivated: Shows initiative, persistence, and ownership in tasks

Integrity: Builds trust and maintains ethical standards in all interactions

Adaptable: Comfortable working in dynamic environments and undertaking fi eld visits when required

Service Orientation: Proactively understands and responds to student and stakeholder needs

JOB SPECIFICATIONS :

NATURE OF JOB - Permanent

LOCATION - HO

HOURS OF WORK - 9:00 AM – 5:00 PM or 10:00 AM to 6:00 PM

WORKING CONDITIONS - The job can involve working conditions that include 8-hour shifts between 7 am and 7 pm, depending on the availability of the students.

HR VARTIKA NANDA - 7077011264