Merchant Opening Supervisor

Our mission

We're making Africa the first cashless continent.

In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.

We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.

Our goal is to make Africa the first cashless continent and that's where you come in...

How you'll help us achieve it

Expanding our merchant network and caring for our existing businesses are very important to us. Therefore, we are looking for a Merchant Opening Supervisor passionate about driving business growth and enhancing merchant satisfaction. Reporting to the Merchant Opening Territory Lead, you will oversee the deployment of merchant products and effectively lead a merchant opening team within a specified zone. Your day-to-day activities will involve detailed planning, rigorous coordination, and the implementation of best practices in merchant onboarding and support.

In this role, you'll;

Supervise a team of field-based merchant openers

Support the merchant strategy in specific locations within Côte d'Ivoire and ensure activities align with quarterly objectives

Support in growing our operational activities

Support in hiring, training and managing merchant team members.

Tasks include:

Training and managing and assisting merchants openers on a daily basis

Following up on individual performances and helping in the preparation of team reports

Assisting on the onboarding of specific big partners

Following up on all the inbounds from support team in a specific location

Providing feedbacks from existing merchants or prospects about their needs, problems or technical issues encountered on the field with the merchant product

Supporting and providing feedback from daily openings and BTL activities happening in specific locations.

Key details

Flexible to reside in the region where distribution will be done.

Work authorization in Côte d’Ivoire is required.

This is a permanent contract position.

Our salaries are competitive and calculated using a transparent formula.

We offer generous health insurance for yourself and your dependents.

We support working parents - we offer (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.

We help you live your fullest life now - we subsidize gym memberships and fitness classes.

Airtime reimbursement.

Free food and a beautiful office space.

Requirements

A BTS or bachelor’s degree in any discipline.

Fluency in French is required.

1+ years of work experience in merchant payment or sales / distribution.

Previous experience in stock management.

Excellent oral and written communication.

Good relational and sales skills.

Previous experience managing and mentoring large teams. At least 1 year.

Have good analytical skills.

Proficiency with computers and Android phones.

Proficiency with MS Excel.

You might be a good fit if you

Are proficient in English (strong plus)

Have great sales acumen.

Are excited about working in the field, as this is a field-only role.

Pay attention to details.

Are client-oriented and have strong interpersonal skills.

Are a clear and proactive communicator, able to independently follow through on tasks and manage priorities effectively.

Enjoy teamwork, but also know how to work well independently.

Are willing to go the distance to get things done.

Our team

We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.

We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.

We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.

We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.

We are on Y Combinator's top companies by revenue .

How to apply

Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.

We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.

Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.