Merchant Retention Analyst (Farmer)

Pluxee is a global player in employee benefits and engagement that operates in 31 countries . Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.

Powered by leading technology and more than 5,000 engaged team members , Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants .

Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.

Employee Contract type:

Permanent Regular

Job Description:

Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.

Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.

Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet. Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.

Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.

Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.

• 🚀 Your next challenge
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• What you’ll be doing:
• Analyze merchant retention data and performance metrics.
• Develop and implement strategies to improve merchant retention.
• Monitor and report on retention initiatives.
• Collaborate with sales and customer service teams to address merchant needs.
• Conduct research on retention best practices and market trends.
• Provide support and guidance on retention strategies.

• 🌟 You’re a match
• Certifications Requirements:
• Certification in Customer Retention or equivalent preferred.

• Education Requirements:
• Bachelor’s degree in Business Administration, Marketing, or a related field.

• Work Experience Requirements:
• 2-4 years of experience in merchant retention or customer success.

• Languages:
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• Competencies:
• Client and Merchant Relationship Management (Competent)
• Client Relationship Management (CRM) Systems (Competent)
• Customer-Centric Mindset (Competent)
• Data Analysis (Competent)
• Drives results (Competent)
• Multitasking and Time Management (Competent)
• Pluxee Product and Market Knowledge (Competent)
• Problem-Solving (Competent)
• Resilience (Competent)

• 🔎 To get this challenge
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• •Video call or face to face with *Add the Name of the interviewer*
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• 🏅 Your team
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• 📍 Your location
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• ☀️ Happy at work
• 1) A meaningful job: Be the change! Help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to make a real impact on millions of lives. Our business model delivers not just for individuals but their communities too, by supporting local businesses and economies.
• 2) A great culture: People matter – a lot! Be part of a multicultural team that moves as one in a fast paced and innovative environment. We respect and care authentically about our people, we embrace wellbeing and work-life balance, new ideas and we have a lot of fun!
• 3) An empowering environment: Be yourself! At Pluxee we proudly embrace diversity and value the uniqueness of our talents, fostering an inclusive work place where all abilities are celebrated, and equal learning and growing opportunities are a given.