MGR Cemetery

Our associates celebrate lives. We celebrate our associates.

Manage the daily operations of a single Cemetery location and single line of business within the Funeral Home industry. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.

MGR Cemetery

JOB RESPONSIBILITIES

Financial Management

• •Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals
• •Accountable for monitoring and achieving annual financial goals
• •Approve expenditures and invoices including overtime

Operations

• •Manage the daily activities ensuring on-time services
• •Assure the location’s operating practices comply with applicable federal and state regulations and Company policies
• •Establish location goals and priorities
• •Effectively present and communicate Company and Market strategies, values, and goals to staff
• •Manage frontline supervisor’s responsibilities, expectations, and accountabilities
• •Collaborate with local Management for resource sharing, ideas, and business or operational enhancements
• •Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements
• •Ensure the maintenance of buildings, facilities, and grounds are clean, manicured, and working order, budgeting appropriately for repairs including equipment and furniture

People Development

• •Develop a strong, trusting, and reliable team
• •Understand team members’ career aspirations and provide assignments to develop skills and or close gaps
• •Monitor training and licensing requirements, ensuring staff is re-trained/licensed prior to expiration
• •Responsible for screening candidates, hiring and promoting staff, performance reviews, developmental plans and terminations
• •Collaborate with Human Resources and Market Leadership for recruiting and retention

Other

• •Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company
• •Develop and or implement plans to improve customer satisfaction index and on-line community reviews

MINIMUM REQUIREMENTS

Education

• •High school diploma or equivalent
• •Technical schooling diploma or Mortuary Science preferred

Experience

• •Minimum five (5) years industry experience in the applicable discipline with progressively increased responsibilities
• •Minimum (2) years of experience managing people or projects
• •Budgeting and expense control experience strongly preferred

Knowledge, Skills and Abilities

• •Ability to work evenings and weekends
• •Financial and business acumen
• •Proficient in MS Office suite
• •Excellent customer service skills
• •Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers

Postal Code: 20785

Category (Portal Searching): Operations

Job Location: US-MD - Hyattsville