Ministry Systems Lead

Job Summary:

The Ministry Systems Lead is the builder on the Assimilation and Ministry Systems team, translating strategy into clear, scalable, and sustainable ministry systems. Working alongside the Director of Assimilation, this role takes in complex and diverse information, identifies patterns and opportunities, and develops simple, effective solutions that can be implemented across the Church. With intentional development, this role is designed to grow toward the Director of Assimilation role over time.

Principal Job Responsibilities:

Designs and builds Gateway's ministry systems alongside the Director of Assimilation, balancing strategy with execution

Designs ministry processes that meet both ministry and campus needs

Builds and maintains the SOPs, playbooks, resources, and documentation behind each ministry system

Sets standards for ministry training and resourcing across Gateway

Assesses the effectiveness and metrics of what Gateway offers, and reports what the data shows

Gathers insight from the Area Leads, collaborates with them on design, and is then responsible for the resulting designs and documentation

Ingests large volumes of information from campuses, ministries, and outside models, identifies patterns, and proposes clear and simple solutions

Designs technical ministry workflows, and partners with the Rock Administrator on how they are built in the system

Supports the design and delivery of Starting Point, Rooted, Freedom, and the Spiritual Formation Tracks

Tests systems before launch and revises them based on what campuses experience in practice

Documents design decisions and the reasoning behind them so systems can be maintained by others

Consults with ministry teams as they apply Gateway's systems to their own context

Reviews the metrics for ministry systems and makes recommendations accordingly

Is present and serving at weekend services and churchwide events as the ministry calendar requires

Performs other duties as assigned.

As a member of the Gateway Church team, this position is expected to support, recruit, and develop Serve Team members, and to serve alongside the broader team as ministry and organizational needs arise.

General Skills & Qualifications:

A clear passion for Jesus and a strong biblical foundation

Strong process design skills, with the ability to balance strategy and execution

Excellent written communication, particularly for SOPs, playbooks, and documentation

Strong analytical skills, with the ability to define and evaluate metrics for ministry systems

Well versed in ministry models outside Gateway

Potential and desire to grow into the Director of Assimilation role with development

Able to collaborate with teams that do not report to them

Comfortable holding others accountable with clarity and care

Demonstrated emotional and relational intelligence

Strong time-management skills and the ability to hold several priorities at once

Proficient in Microsoft Office and able to learn and function within new software and systems

Education/Certification(s):

Five or more years of ministry, operations, or systems design experience — required

Bachelor’s degree or equivalent experience — required

Experience building SOPs, playbooks, or process documentation used across multiple locations — preferred

Prior experience in a multisite church environment — preferred

General Physical Requirements:

The physical demands described here represent those that an employee must meet to successfully perform the essential functions of this job. While performing the duties of this position, the employee is regularly required to:

Sit or stand for extended periods of time

Occasionally kneel or crouch

Frequently lift and/or move up to 10 lbs.

Occasionally lift and/or move up to 25 lbs.

*This description is not all inclusive, and other duties may be assigned as necessary.

Gateway Church does not discriminate in employment opportunities or practices on the basis of race, color, sex, national origin, age, disability, or any other characteristic protected by law as it applies to churches. However, Gateway Church does discriminate on the basis of religion.

Employment Requirement: Must be a member or become a member of Gateway Church upon employment.