hirly
Sign inGet started free

Infosys

Nice Cxone

Bangalore, India

See how you match this job — and similar ones. Free.

Upload your resume and hirly scores it against this role at Infosys first, then against similar open jobs, and shows where you fit and why.

PDF or DOCX, up to 12MB. No sign-up to see your matches.

Get past the screening software and onto a recruiter's desk

hirly rewrites your resume for this job — matching the keywords and skills in the posting, moving your most relevant experience to the top, and writing a cover letter to fit. About 30 seconds.

  • Keywords matched to this posting
  • Fit score before you apply
  • Cover letter included

Matched against 2.3M live jobs from 200,000+ employers in 200+ countries.

Tailor my resume for this job →

Apply from your AI assistant

Connect hirly to Claude and ask it to apply to this job. hirly tailors your resume, fills the employer’s form and asks before sending. ChatGPT: manual setup today.

See how it works

Some employer sites stop an application at a CAPTCHA or sign-in and hand it back with a link. Applying needs a paid plan. Works with any assistant that supports MCP.

hirly's read of this role

Seniority
Mid level
Country
IN
Work mode
On-site / unstated
First seen by hirly
1 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

We are looking for a skilled NICE CXone Developer/Engineer with 2 to 5 years of experience in implementing, configuring, and supporting cloud-based contact center solutions. The ideal candidate should possess hands-on expertise in NICE CXone, IVR, ACD, Omni-channel routing, CXone Studio scripting, integrations, and contact center operations.

Responsibilities

Design, develop, configure, and support NICE CXone solutions.

Build and maintain IVR call flows using CXone Studio.

Configure ACD skills, routing profiles, queues, dispositions, and agent settings.

Implement inbound, outbound, email, chat, and digital interaction workflows.

Integrate NICE CXone with CRM, ticketing, and third-party applications.

Troubleshoot production issues and provide L2/L3 support.

Develop and optimize call routing strategies based on business requirements.

Monitor platform performance and ensure system availability.

Create technical documentation, runbooks, and configuration guides.

Collaborate with business stakeholders, architects, and support teams.

Technical requirements

2 to 5 years of experience in NICE CXone.

Hands-on experience with CXone Studio scripting.

Strong knowledge of IVR, ACD, Contact Center Operations, and Routing Strategies.

Experience in agent configuration, skills management, and queue administration.

Knowledge of inbound and outbound contact center processes.

Understanding of APIs, web services, and system integrations.

Experience in troubleshooting and production support.

Familiarity with reporting and analytics modules.

Strong communication and problem-solving skills.

Additional responsibilities

Experience with CRM integrations such as Salesforce, ServiceNow, Microsoft Dynamics, or Zendesk.

Knowledge of Workforce Management (WFM) and Quality Management (QM).

Understanding of cloud technologies and Contact Center as a Service (CCaaS).

Experience with scripting languages and automation.

Working knowledge of SQL and database concepts.

Education

MTech,Bachelor of Engineering,BTech

Original posting on Infosys's site ↗

Similar jobs

Browse similar roles

Want this one?

Upload your resume and hirly rewrites it for this job and writes the cover letter — in about thirty seconds, before you sign up.

Tailor my resume for this job