This role has closed. Infosys has taken the posting down.
hirly last saw it live on 30 September 2026. See similar open roles below, or browse all jobs in Bengaluru.
Infosys
NICE Cxone
Bangalore, India
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hirly's read of this role
- Seniority
- Mid level
- Country
- IN
- Work mode
- On-site / unstated
- First seen by hirly
- 27 Sept 2026
Derived automatically from the posting.
the posting
We are seeking a skilled NICE CXone Developer with hands-on experience in CXone Studio scripting, IVR development, and API-based integrations. The candidate will be responsible for building scalable contact center solutions across voice and digital channels, ensuring high-quality customer experience and system performance
Responsibilities
CXone Development & IVR Design
Develop and maintain CXone Studio scripts for voice and digital channels.
Design, build, and optimize IVR call flows, routing logic, and ACD configurations.
Implement business workflows, data dips, and backend integrations within CXone.
Integration & Backend Connectivity
Develop integrations between CXone and enterprise systems (CRM, databases, ticketing tools) using:
o REST APIs / Web services
o Middleware / integration hubs
Handle authentication mechanisms (OAuth2, tokens, API keys) for secure integrations.
Work on real-time and batch data exchange for call routing and reporting.
Omnichannel & Automation Development
Build and support digital channels (chat, email, SMS, bots) in CXone.
Implement virtual agents/chatbots and automation workflows.
Enable AI/NLP-based solutions using tools like CXone Bot Builder, Dialogflow, or similar.
System Configuration & Optimization
Configure and optimize:
o Skills and routing strategies
o Agent scripting and workflows
o Call handling logic
Analyze call flows and optimize for:
o First Call Resolution (FCR)
o Call containment
o Customer experience improvement
Production Support & Troubleshooting
Provide L2/L3 support for CXone issues related to call flows, integrations, and routing.
Troubleshoot:
o Call routing failures
o API integration issues
o Voice and latency issues
Participate in release deployments, testing, and change management
Technical requirements
Core NICE CXone Skills
Strong hands-on experience in:
o CXone Studio scripting
o IVR design and call flow development
o ACD configuration and routing strategies
Experience in omnichannel contact center solutions
Programming & Integration
Strong knowledge of:
o JavaScript / TypeScript (preferred)
o REST APIs and JSON-based integrations
Experience in working with:
o API integrations
o Backend services
Contact Center & Telephony
Understanding of:
o SIP, CTI, call routing
o Contact center operations and workflows
Experience in platforms like:
o Avaya / Cisco / Five9 / WebEx (preferred)
Additional responsibilities
Experience with:
o Dialer systems (ININ / outbound campaigns)
o Call recording platforms (NICE Engage / Verint)
o Workforce Engagement tools (WFM, QM)
Exposure to:
o Cloud platforms (Azure / AWS)
o AI/ML integrations in contact center
Certifications:
o NICE CXone / CCNA / ITIL
Education
Master Of Comp. Applications,Master Of Engineering,Master Of Technology,Bachelor Of Comp. Applications,Bachelor of Engineering,Bachelor Of Technology