Nurse Manager, RN

Ways2Well is redefining the future of healthcare. As a leader in regenerative and preventive medicine, we empower patients to take control of their health through data-driven, personalized care. We’re breaking away from outdated models—leveraging cutting-edge technology, digital care platforms, and bold thinking to deliver high-impact healthcare at scale.

Position Summary

The Nurse Manager is responsible for leading and supporting a remote clinical support team to ensure exceptional patient service, operational excellence, and consistent adherence to clinical and quality standards. This role oversees day-to-day team performance, provides coaching and mentorship, supports provider workflows, and contributes to continuous improvement initiatives across the organization.

Key Responsibilities

Leadership & Team Management

Lead, coach, and mentor a team of clinical support staff, including 15+ direct reports

Conduct regular 1:1 meetings, performance check-ins, and formal coaching sessions

Complete documentation as needed, including corrective actions and written feedback

Promote accountability, engagement, and professional development across the team

Patient Support & Experience

Ensure delivery of outstanding patient support and satisfaction

Manage escalations and resolve patient concerns or complaints promptly and professionally

Maintain high standards of service, responsiveness, and patient-centered communication

Promote accountability, engagement, and professional development across the team

Provider Support & Operational Coordination

Ensure providers have the tools, information, and resources needed to deliver high-quality patient care

Support effective communication between clinical teams and providers to streamline workflows

Assist with operational problem-solving to remove barriers impacting patient care

Training, Onboarding & Education

Support onboarding and training for new team members to ensure role readiness

Create and maintain SOPs, workflows, and training materials to standardize performance

Reinforce compliance and best practices through coaching, audits, and feedback

Quality Oversight & Audits

Conduct audits and performance reviews to ensure accuracy, consistency, and adherence to protocols

Identify gaps, recommend improvements, and implement corrective actions when needed

Required Qualifications

Active and unrestricted RN license in any U.S. state

A minimum of 2 years of experience as a Nurse Manager, or equivalent leadership experience

Proven experience managing a team with at least 10+ direct reports

Strong leadership skills with a demonstrated ability to coach, mentor, and motivate others

Experience with coaching, performance management, and quality audits

Proficiency with EMR systems and healthcare technology platforms

Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment

Excellent communication and customer service skills with a patient-first mindset

Preferred Qualifications

Strong Excel skills, reporting, tracking, and performance metrics

Experience building SOPs and developing training documentation/materials

Work Environment & Physical Requirements

Remote work environment; home office or dedicated workspace required

Must be able to work independently with minimal supervision

Occasional virtual meetings via video conferencing (camera on expected)

Reliable high-speed internet connection required

Must maintain a distraction-free, professional background for video calls

Schedule: Monday – Friday, 8am–5pm Central

Featured Benefits

Competitive salary

Comprehensive health, dental, and vision insurance

401k with employer match

Paid Time Off

Employee Perks & Discounts

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