Office Administrator

Job Summary:

JOB DESCRIPTION – OFFICE ADMINISTRATOR

Location: Zürich

Division: Ticketmaster Central Europe Market, Switzerland

Line Manager: Managing Director, Switzerland

Contract Terms: 80-100%, Full Time 42.5 hours per week

THE JOB

You are the organisational backbone of Ticketmaster Switzerland and run our office in Dübendorf to a high standard. You keep the market's administrative processes running, supporting Finance, HR and Customer Service, and you own our Experience Management, VIP guests, lounges, complimentary tickets and invitations.

In addition, you keep calendars, meetings and deadlines on track and provide administrative support to the Managing Director.

WHAT YOU WILL BE DOING

Office Management

Run the office to a high standard, supplies, mail, keys/keycards, parking and pool car, visitor welcome.

Liaise with the landlord and external contractors, oversee facility topics and health & safety.

Maintain office policies, internal manuals and process documentation.

Organise team events and maintain the team vacation and absence overview.

Team Support

Support HR administration, on-/offboarding, personnel files, coordination with insurance and payroll partners, in collaboration with the global HR Operations team.

Support Finance with preparatory accounting, support in digitalising accounting processes, and payment follow-ups.

Contract and vendor management, deadlines, filing and coordination with external vendors.

Maintain the weekly event outlook so all functions can plan ahead.

Support the team with administrative tasks and cross-department coordination.

Ad-hoc tasks and projects as required.

Experience Management

Manage VIP guests, lounges and hospitality at concerts, festivals and sports events.

Administer complimentary tickets, invitations and guest lists for clients and partners.

Coordinate hospitality logistics with promoters and venues.

Organise internal occasions (e.g. employee events and recognition).

Administrative Support & Coordination

Manage the Managing Director's calendar and inbox, prioritise and schedule with foresight.

Prepare meetings, briefings and presentations (Management Team meetings, Town Halls), take minutes and manage follow-ups.

Track open tasks, decisions and deadlines and follow up proactively.

Plan and book travel and handle expense reporting for the team and the Managing Director.

First point of contact for internal and external requests, handling confidential matters with discretion.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

Experience as an office manager, executive assistant or in a comparable organisational role.

Excellent organisation and prioritisation skills, calm and structured under multiple demands.

High discretion and reliability in handling confidential information.

Advanced Outlook and MS Office skills.

Fluent German and English; French is a plus.

Affinity for live entertainment and hosting, willingness to attend selected evening/weekend events.

Proactive, hands-on and service-minded personality.

YOU (BEHAVIOURAL SKILLS)

• •You are a highly organised, proactive and dependable professional who enjoys being the trusted go-to person in a fast-moving environment.
• •You anticipate needs, bring structure to complex priorities and follow through reliably, even when several stakeholders and deadlines compete for attention.
• •You communicate with confidence, warmth and tact at all levels—from senior leadership and external partners to colleagues across the business.
• •You handle confidential information with sound judgement, absolute discretion and a strong sense of ownership.
• •You are service-minded and naturally create positive experiences for colleagues, clients and VIP guests, with a genuine eye for detail.
• •You remain calm, flexible and solutions-oriented under pressure, especially around events and changing schedules.
• •You enjoy working independently while being a collaborative, hands-on team player who is happy to step in wherever support is needed.
• •You take pride in creating an efficient, welcoming and well-run office environment.
• •You have an affinity for live entertainment and enjoy contributing to memorable experiences for fans, partners and the team.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Ticketmaster may use artificial intelligence (AI) tools to support application screening and assessment. All hiring decisions are made with human review.

#TMSwitzerland

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.