Office Manager

About Bone Dry Roofing:

Bone Dry Roofing is a trusted leader in the roofing, gutter, and masonry repair and replacement industry. With a commitment to excellence and a passion for providing top-notch service, we have been serving our customers since 1989. Our team of experts takes pride in ensuring homes are safe, secure, and comfortable. We are now seeking a motivated Office Manager to join our growing family.

Benefits & Compensation

Pay of $18-20/hourly commensurate with experience

Medical, Dental, and Vision Insurance plans available to full-time employees

Company Paid Life, & Short-Term Disability Insurance up to a specified amount

+More options including Voluntary Life, Accident, Critical Illness and Hospital Indemnity Plans

401K Plan with Company Match

Paid Time Off and Paid holidays (after 90 days of service, in accordance with company policy)

Company truck and fuel provided for company use

Weekly Pay

Opportunities for career advancement and skill development

Job Overview

Bone Dry Roofing is selectively seeking an Office Manager who takes the greatest pride in delighting callers and making them feel like the most important person/ customer we have. If you genuinely get a good feeling after helping someone then you may find this role a good fit for you!

This is an onsite position for our St. Louis office.

Responsibilities

Answer, manage, and document incoming phone calls with accuracy and professionalism

Provide consistent, high-quality customer service in every interaction

Support scheduling, coordination, and general office operations

Serve as a primary point of contact for internal teams and external customers

Maintain organized records, documentation, and communication logs

Assist with resolving customer inquiries and ensuring timely follow-up

Process all sold projects

Make AR calls

Enter completed repair job pictures in CRM

Process open proposals in CRM

Secure mail and apply any payments from checks received.

Make deposits

Order EagleViews for next day's sales appointments.

Create job packets and leave in the appropriate area

Process credit applications for salesmen

Call the homeowner to schedule roofs and other projects

Send roof orders to the Distributor.

Send payment links and reminders after each project

Facilitate the closing process of each completed project

Uphold office standards that reflect strong customer service expectations

Collaborate with team members to support efficient workflow and operations

Assist new employees with completing onboarding paperwork

Other office duties as assigned

Qualifications

2+ years of office, administrative, or related experience

Experience answering, documenting, and managing phone communications

High school diploma or equivalent

Valid driver’s license

Ability to pass a background check and pre-employment drug screening

Strong organizational and time management skills

Excellent communication and interpersonal abilities

Consistent focus on delivering professional customer service

Ability to multitask and remain composed in a busy office setting