Operation Head

Key Responsibilities

1. Overall Business Operations

• •Take complete ownership of day-to-day business operations across the organization.
• •Develop and implement operational strategies aligned with company objectives.
• •Ensure smooth coordination between merchandising, sourcing, production, quality, logistics, finance, and management teams.
• •Monitor operational performance and identify areas for improvement.
• •Establish effective systems, processes, SOPs, and performance metrics.
• •Ensure all orders and projects are executed within agreed timelines, quality standards, and commercial parameters.

2. Buyer & Client Management

• •Act as a senior point of contact for key international buyers and clients.
• •Develop and maintain strong relationships with buyers, brands, and business partners.
• •Understand buyer requirements, expectations, quality standards, compliance requirements, and delivery schedules.
• •Coordinate buyer meetings, business reviews, factory visits, and commercial discussions.
• •Handle operational escalations and ensure timely resolution of buyer concerns.
• •Support the senior management team in developing and retaining strategic accounts.

3. Merchandising & Order Management

• •Oversee the complete order lifecycle from product development and costing to production and final shipment .
• •Ensure effective coordination between buyers and merchandising teams.
• •Monitor T&A (Time & Action) calendars and critical order milestones.
• •Review order status, production timelines, approvals, samples, lab dips, trims, fabrics, and shipment schedules.
• •Identify potential delays and implement corrective actions proactively.
• •Ensure timely submission and approval of samples and production-related documents.

4. Sourcing & Vendor Management

• •Develop and maintain a strong network of reliable suppliers, factories, fabric mills, and subcontractors.
• •Evaluate and onboard new vendors based on capability, capacity, quality, compliance, pricing, and delivery performance.
• •Negotiate commercial terms with suppliers and manufacturing partners.
• •Monitor vendor performance and maintain vendor scorecards.
• •Ensure optimum utilization of vendor capacity.
• •Develop alternate sourcing options to reduce operational and supply-chain risks.

5. Production Management

• •Oversee production planning and execution with manufacturing partners.
• •Monitor production capacity, timelines, quality, and delivery commitments.
• •Coordinate with factories to resolve production bottlenecks.
• •Ensure production is aligned with approved samples and buyer specifications.
• •Track production progress and implement corrective measures where required.
• •Ensure timely shipment readiness.

6. Quality Management

• •Establish and maintain strong quality-control processes.
• •Ensure products meet buyer specifications and international quality standards.
• •Coordinate with QA/QC teams and factories on inspection requirements.
• •Monitor quality issues, rejection rates, corrective actions, and recurring defects.
• •Drive continuous improvement in product quality and manufacturing processes.

7. Supply Chain & Logistics

• •Oversee the complete supply-chain process from sourcing through shipment.
• •Coordinate with logistics and freight partners for timely shipment execution.
• •Monitor shipping schedules, documentation, customs requirements, and delivery timelines.
• •Identify potential supply-chain disruptions and develop contingency plans.
• •Optimize lead times and logistics costs.

8. Costing & Commercial Management

• •Review product costing, supplier pricing, margins, and commercial terms.
• •Work closely with merchandising and sourcing teams to achieve target margins.
• •Identify opportunities for cost optimization without compromising quality.
• •Support negotiations with buyers, suppliers, and factories.
• •Monitor operational costs and contribute to overall profitability.

9. Team Leadership & Performance Management

• •Lead and mentor cross-functional teams across operations, merchandising, sourcing, production, and quality.
• •Define team responsibilities, KPIs, and performance expectations.
• •Conduct regular operational reviews and performance meetings.
• •Build a culture of accountability, ownership, and timely execution.
• •Identify training and development requirements for team members.
• •Develop future operational leaders within the organization.

10. Process Improvement & Operational Excellence

• •Identify operational gaps and implement process improvements.
• •Introduce systems to improve order tracking, communication, productivity, and accountability.
• •Establish dashboards and MIS for monitoring operational performance.
• •Reduce delays, rework, quality issues, and unnecessary operational costs.
• •Drive technology adoption and digitalization wherever appropriate.

11. Compliance & Risk Management

• •Ensure suppliers and factories comply with applicable buyer requirements and company standards.
• •Monitor social compliance, ethical sourcing, sustainability, and factory compliance requirements.
• •Ensure proper documentation and records are maintained.
• •Identify operational risks and develop mitigation strategies.

12. Management Reporting

• •Provide regular MIS and operational reports to the Directors / Senior Management.
• •Report on:
• •Order status
• •Production progress
• •Shipment status
• •Vendor performance
• •Quality performance
• •Delivery timelines
• •Operational costs
• •Business risks
• •Key account performance
• •Present recommendations and corrective action plans to senior management.