Operational Compliance Manager

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For more information about our benefits, see below!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

Key Relationships:

Operationational Leadership

Functional teams (e.g. HR, IT, Marketing & Innovation, Legal, etc.)

Relevant Industry Regulators

Job Summary

This role is responsible for ensuring operating units are following federal, state and local regulatory requirements, as well as company standards. Partners with US Pest Operations by performing Branch Business Reviews, not limited to co-location, regulator audit readiness, operational reviews, licensing and any state-level board complaints. They work with business unit leaders both in person and virtually to inform of licensing status of employees, as well as provide updates of requirements to ensure business continuity for field operations.

Key Performance Indicators

Licensed Compliance Scores

Fine Mitigation

Branch Assessment/Review Scores

Customer Retention

Revenue & Profit

Principal Duties and Responsibilities

Ensures and monitors compliance with all federal, state and local regulations (including company standards), while advising management of pending legislation and regulatory changes that will impact the company.

Serves as subject matter expert for licensing requirements and ensures locations and employees are following applicable laws, company standards & policies and protocols

Assists with the mediation of regulatory concerns and representing the company interests when necessary.

Seeks to proactively resolve compliance issues.

Performs assessments for compliance with regulatory and third-party audit standards and provides timely report findings.

Expert understanding and proficiency in Lycensed and able to assist with training for field leaders to ensure adoption, utilization and compliance of/in system.

Partners with members of service, technical and training teams to ensure compliance with applicable laws, company standards & policies and protocols.

Serves as liaison with state regulatory and pest control associations and maintains strong, positive relationships with key industry regulators.

Receives and updates licenses or certifications for initial set up and renewal and escalates license issues to responsible parties.

Works with branch, routing and scheduling and other applicable colleagues to ensure proper licenses or certifications are assigned to each employee as defined by company policy and regulations.

Maintains standards for license requirements, verifiable documentation, and updates/communicates requirements to field management as needed.

Help new and existing technicians secure their licenses by building/publishing on-demand training and delivering face-to-face regional classroom training.

Assists with co-locations where needed.

Travel up to 50%

CANDIDATE SUMMARY

Required Experience

Degree in entomology, business or related field or combination of education and relevant experience required

5+ years of experience in the structural pest control industry; specifically in field operations management with a proven track record of compliance with regulatory rules and company standards.

Previous regulatory experience in California or Hawaii is fundamental, with California experience being the most critical

Attention to detail and analytical skills

Ability to read, analyze and interpret government regulations, general business periodicals and professional journals

Knowledge of pest control industry regulations

Ability to effectively present information and respond to audience inquires

Ability to obtain/maintain state pest control licenses and certifications

Valid driver’s license

Skill in organization and time management – ability to work with multiple branches at once, independently set your own agenda to complete branch audits on time, and follow up with branch managers to resolve identified non-compliance issues.

Previous experience in managing service audit systems or processes is preferred

Strong verbal and written communication skills

Proficient in Excel, Google Sheets or other data analytics tools

Proficient in Google Suite (Docs, Hangouts, etc.)

Understanding and familiarity with AI tools

Required Leadership Traits and Characteristics

Able to demonstrate high levels of drive, work ethic and personal accountability with the ability to help mitigate stressful scenarios while partnering with field leadership

Ability to listen with empathy

Ability to maintain sound judgment and high ethical standards and willing to notify appropriate leadership if rules, regulations and policies are not being followed at any level in the organization

Ability to problem solve at multiple leadership levels (field through market) as well as with regulators

Strong people skills with ability to communicate with a dispersed and diverse workforce across multiple locations and geographies.

Formal Education, Qualifications or Training

Degree in entomology, business or related field or combination of education and relevant experience required

5+ years of experience in the structural pest control industry; specifically in field operations management with a proven track record of compliance with regulatory rules and company standards.

Have or be able to obtain appropriate regulatory credentials and/or licensing in multiple states as required.

Compensation

While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable).

Pay Range

Yearly: $85,600.00 - $111,200.00

Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

Click here to read more about our Total Rewards Program which includes:

Professional and Personal Growth

Multiple avenues to grow your career

Training and development programs available

Tuition Reimbursement benefits (for FT Colleagues)

Health and Wellness

Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1

Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more

Savings and Retirement

401(k) retirement plan with company-matching contributions

Work-Life Balance

Vacation days & sick days

Company-paid holidays & floating holidays

A company mindset that prioritizes health, safety, and flexibility

We are looking for individuals who want to make a difference where our customers live and work. Is that you?

This company is a Drug Free workplace.

Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

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It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who vi