hirly
Sign inGet started free

Uline

Operations Analyst - Customer Service

5 Locations

See how you match this job — and similar ones. Free.

Upload your resume and hirly scores it against this role at Uline first, then against similar open jobs, and shows where you fit and why.

PDF or DOCX, up to 12MB. No sign-up to see your matches.

Get past the screening software and onto a recruiter's desk

hirly rewrites your resume for this job — matching the keywords and skills in the posting, moving your most relevant experience to the top, and writing a cover letter to fit. About 30 seconds.

  • Keywords matched to this posting
  • Fit score before you apply
  • Cover letter included

Matched against 2.5M live jobs from 200,000+ employers in 200+ countries.

Tailor my resume for this job →

Apply from your AI assistant

Connect hirly to Claude and ask it to apply to this job. hirly tailors your resume, fills the employer’s form and asks before sending. ChatGPT: manual setup today.

See how it works

Some employer sites stop an application at a CAPTCHA or sign-in and hand it back with a link. Applying needs a paid plan. Works with any assistant that supports MCP.

hirly's read of this role

Seniority
Mid level
Country
US
Work mode
On-site / unstated
First seen by hirly
24 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Operations Analyst - Customer Service

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Elevate the customer experience at Uline! As an Operations Analyst in our Corporate Customer Service department, you’ll turn our contact center data into actionable insights that improve operations and ensure legendary service across our growing North American company.

Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Position Responsibilities

  • Analyze contact center performance data and deliver insights that inform business strategy.
  • Drive improvements that enhance customer service operations, efficiency and processes.
  • Build and maintain SQL queries and Power BI dashboards to support performance, trend and statistical reporting.
  • Collaborate with stakeholders to gather project requirements and deliver results that meet business needs.

Minimum Requirements

  • Bachelor's degree.
  • 2+ years of experience in data analysis or business intelligence.
  • Advanced Microsoft Excel, SQL and Power BI experience.
  • Excellent communication, analytical and organizational skills.
  • Robotic Process automation (RPA) a plus.
  • Uline does not participate in the H-1B lottery.

Benefits

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one !
  • Multiple bonus programs.
  • Paid holidays and generous paid time off.
  • Tuition Assistance Program that covers professional continuing education.

Employee Perks

  • Café featuring affordable daily meal options from local restaurants.
  • On-site fitness center and beautifully maintained walking paths.
  • Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.

Uline is a drug-free workplace . All new hires must complete a pre-employment hair follicle drug screening . All positions are on-site.

EEO/AA Employer/Vet/Disabled

#LI-CB2

#CORP

(#IN-PPCS)

#ZR-HQCS

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!

Original posting on Uline's site ↗

Similar jobs

Browse similar roles

Want this one?

Upload your resume and hirly rewrites it for this job and writes the cover letter — in about thirty seconds, before you sign up.

Tailor my resume for this job