Operations Analyst II

Candescent is a forward-thinking technology company transforming how financial institutions deliver Intelligent Banking experiences. We unite digital banking, account opening, and branch solutions that power and connect digital banking, account opening, and branch solutions—creating seamless engagement across digital, remote, and in-person channels.

Our Experience-Led, Intelligence-Driven approach combines human-centered design with data, automation, and cloud-based innovation. Built on an API-first architecture, our extensible ecosystem enables institutions to adapt quickly, integrate easily, and unlock new opportunities for growth—turning every customer interaction into a moment of clarity, confidence, and connection.

Key Areas of Responsibility:

• •Monitor, maintain & troubleshoot Candescent SaaS products and offerings (Level 2).
• •Lead application and network troubleshooting. This includes working with Network Engineering and Incident Management teams to drive issue resolution.
• •Monitor dashboards, respond to application and network alerts, and manage a ticket queue.
• •Manage communications via email and respond to phone calls from third-party vendors, internal teams, and financial institutions.
• •Document standard operating procedures.
• •Assist peer analysts with network specific issues.
• •Train and mentor junior members of the team.

Basic Qualifications:

• •Bachelor’s degree in computer science/information technology or equivalent experience
• •Superior written and verbal communication skills
• •Application support experience in the cloud (GCP, AWS, and/or Azure)
• •Troubleshooting complex production issues (application, network, infrastructure)
• •Observability tool experience (Dynatrace, SolarWinds, GCP, etc.)

Preferred Qualifications:

• •Experience in the Banking/FinTech Industry
• •Experience with Palo Alto and/or Fortinet appliances
• •Expertise in implementing and troubleshooting Network connectivity
• •Experience with management and coordination of dedicated circuits
• •Experience with VPNs and High-Availability network setups

Additional Job Description

• Statement to Third Party Agencies
• To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.